Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilyn Whittaker

Silver Spring,Maryland

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through number years of performance. Managing mail and updating tracking documents as needed. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, auditing and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

33
33
years of professional experience

Work History

Administrative Assistant

Heart Of The Kid's Social Services LLC
02.2015 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff team's. Assist in Case manager job duties helping them to get acclamation in their work environment and going through details of what they were doing. Auditing all foster homes file's for parents and children. Proofread all Home Studies for foster home developer for corrections if needed for licensing. Checked all documentations for Annual Medical, Dental, Vision, Hearing and Psychological exams and Psychotropic Medications logs for accuracy being filled out by foster parents. Request all documents that were needed from foster parents regarding due dates and expiration dates in a timely manner. Assist with online trainings and in class trainings as needed for foster parents old and potential parents. Other duties as required.

Receptionist

Davidson Real-estate
04.2009 - 03.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct office's. Assist contractors with information as needed. Filing all documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.

Reservation Specialist

Carey Limousine Services
02.2006 - 04.2008
  • Provided customers with information about availability and pricing cancellations.
  • Handled billing information over phone.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Resolved various issues and discrepancies for customers. Confirmed appointments for pickup and cancellations if needed for all International client affairs inbound and outbound.

Administrative Assistant

Raymond Construction
01.2006 - 11.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams. Worked closely with contractors. On part-time basis some evening's and weekends

General Clerk and Dispatch

IAPWS Marine Corps Air Station
08.2004 - 01.2006
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory. Dispatched to all Maintenance Crew for External and Internal problems on Military Base or outside the Military Base and Housing, also affiliated with the base Fire Department.

Customer Support/Purchasing

University Of Maryland, College Park
02.1997 - 01.2002
  • Maintained documentation for all purchases.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Collaborated with internal departments to identify and manage demand for material and services. Created presentations, monitoring all invoices and expense reports. Updated vendor/employee contracts, operated electronic bulletin board and prepared time sheets as needed.

Administrative Assistant

Delta Sigma Theta Sorority Headquarters Inc.
01.1995 - 07.1996
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.
  • Collaborated with instructors to implement best practices to enhance student learning.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating the ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Customer Support Administrator

Excelsior/IBM Inc.,
06.1990 - 09.1994
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics. Accounts receivables and Accounts payables, provided statistical data on which management decisions could be made. Researched companies for the best prices, cross reference part numbers and serial numbers and purchase product's as needed. Received, sent, paid and audit PO invoices and provided colleagues with backup support and assisted at the help desk.

Education

N/A -

Hot Springs High School
Hot Springs, AR
05.1984

Some College (No Degree) - Computer Programming

Draughons Junior College
Memphis, TN

Skills

CPR and First Aid, Data entry wam-45, 10-key, Maximo 49/50 systems, Outlook 365, Odyssey Systems, Downloads PDA's, upload electronic broadcast bulletin boards, Child-trax Asi-ware, Windows XP, Dispatch, Foster Care Agencies online and in-class trainings, Trauma Informed Care, Emergency Behavioral Intervention, Cultural Competency, Medical Consent, Psychological, Psychotropic Medications etc OSHA Training and HIPPA and Clerical Support, Safety Trainings, Facsimile and Copiers etc

Timeline

Administrative Assistant

Heart Of The Kid's Social Services LLC
02.2015 - 07.2023

Receptionist

Davidson Real-estate
04.2009 - 03.2014

Reservation Specialist

Carey Limousine Services
02.2006 - 04.2008

Administrative Assistant

Raymond Construction
01.2006 - 11.2006

General Clerk and Dispatch

IAPWS Marine Corps Air Station
08.2004 - 01.2006

Customer Support/Purchasing

University Of Maryland, College Park
02.1997 - 01.2002

Administrative Assistant

Delta Sigma Theta Sorority Headquarters Inc.
01.1995 - 07.1996

Customer Support Administrator

Excelsior/IBM Inc.,
06.1990 - 09.1994

N/A -

Hot Springs High School

Some College (No Degree) - Computer Programming

Draughons Junior College
Marilyn Whittaker