Marina Stircu
Translator/Customer Support Manager
Chisinau
Summary
A highly motivated, enthusiastic and hard-working individual; organized, systematic, with excellent relations with customers and coworkers; positive attitude and willing to work hard to make the most of opportunities. Personal, articulate and professional.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Manager/English,French Translator
WebTech
Chisinau
10.2012 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Arts - English & French Philology
Moldova State University
Chisinau, Moldova 09.2004 - 06.2008
Bachelor of Arts - TESOL
Greystone College
Vancouver, BC, Canada 01.2010 - 04.2010
Skills
Ability to Work Under Pressure
Certification
TESOL
Timeline
Customer Service Manager/English,French Translator
WebTech
10.2012 - Current
Bachelor of Arts - TESOL
Greystone College
01.2010 - 04.2010
Bachelor of Arts - English & French Philology
Moldova State University
09.2004 - 06.2008
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