Summary
Overview
Work History
Education
Skills
Additional Information
Culinary Skills
Certification
Timeline
Generic

Mario Carter

Waldorf,MD

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Rita's Italian Ice
03.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

HVAC Assistant

Estep And Brothers Hvac
06.2022 - Current
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Connected heat and air conditioning system
  • Assets Inspection and tested.
  • Followed safety protocols on job sites.

Restaurant Manager

Fireman's Cafe
09.2020 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Motivated staff to perform at peak efficiency and quality.

Food and Beverage Team Leader/Cook III

Gaylord National Resort & Convention Center
07.2015 - Current
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.

Food and Beverage Attendant/ Cook II

Gaylord National Resort and Convention Center
09.2009 - 07.2015
  • Maintain quality of dining hall during peak meal periods
  • Assist customers with menu options
  • Assist in areas that may be lacking for the day
  • Prepare large quantity cuisine for the lunch and dinner periods
  • Prep and prepare food service for grilling options.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Trained new staff members on company policies and procedures.


Culinary I

Capitol Host
01.2013 - 02.2014
  • Prepare large quantity of banquet style food for government employees
  • Transport food and supplies between multiple government facilities
  • Provide flawless customer service to customers and employees.
  • Inspected deliveries for accuracy and safety.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.

Parcel Fleet

FedEx
11.2012 - 03.2013
  • Deliver packages for overnight route
  • Responsible for completing time sensitive routes.

Warehouse Crew Member

UPS
12.2008 - 06.2009
  • Sort and organize packages
  • Load packages onto trucks
  • Assist driver during peak season deliveries.

Crew Kitchen Staff Member

McDonald's
06.2006 - 08.2008
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Learned other teammates' work tasks to train as backup.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Monitored food temperatures and quality throughout shifts.
  • Assisted in setting up and breaking down kitchen stations.
  • Cleaned and maintained work areas, equipment and utensils.
  • Used manual or electric appliances to clean, peel, slice and trim foods.

Grocery Clerk

Shoppers Food Warehouse
05.2004 - 02.2005
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Education

GED -

GED, General Educational Development
Capitol Heights, MD

No Degree - HVAC Installation And Repair

Department of Labor Liscensing
Baltimore, MD
08.2023

Skills

  • Stock Management
  • Department Oversight
  • Operations Oversight
  • Customer Relations
  • Operations Support
  • Staff Training
  • Customer Service
  • Strategic Planning
  • Staff Development
  • Electrical Safety
  • HVAC and Refrigeration Systems
  • Cost Control
  • Food and Beverage Operations
  • POS Systems
  • Product Recommendations
  • Cash Register Operation

Additional Information

  • Excellent communication and customer service skills
  • In depth knowledge of hygeine, hand washing, and safety codes
  • Able to listen and answer guest inquiries in a helpful and professional manner
  • Superb attention to detail

Culinary Skills

  • Highly skilled in preparing, seasoning, and cooking a wide range of foods, including soups, salads, entrees, and deserts
  • Hands-on experience in baking, roasting, grilling, boiling, and frying meats, fish, vegetables, and other foods
  • Ability to garnish, arrange, and serve food to patrons
  • Knowledge of checking freshness of raw food and ingredients before cooking

Certification

  • Certified Professional Food Manager, [American National Standards Institute and the Conference for Food Protection ] - 10/22/20-10/22/25
  • Certified Food Service Manager,[ Health Department]- 5/15/2023- 10/22/2025. ID# HF2934-FSM

Timeline

Assistant Store Manager

Rita's Italian Ice
03.2023 - Current

HVAC Assistant

Estep And Brothers Hvac
06.2022 - Current

Restaurant Manager

Fireman's Cafe
09.2020 - Current

Food and Beverage Team Leader/Cook III

Gaylord National Resort & Convention Center
07.2015 - Current

Culinary I

Capitol Host
01.2013 - 02.2014

Parcel Fleet

FedEx
11.2012 - 03.2013

Food and Beverage Attendant/ Cook II

Gaylord National Resort and Convention Center
09.2009 - 07.2015

Warehouse Crew Member

UPS
12.2008 - 06.2009

Crew Kitchen Staff Member

McDonald's
06.2006 - 08.2008

Grocery Clerk

Shoppers Food Warehouse
05.2004 - 02.2005

GED -

GED, General Educational Development

No Degree - HVAC Installation And Repair

Department of Labor Liscensing
Mario Carter