Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Phipps- DeMarr

Oxon Hill

Summary

To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Traffic Control Technician

Maryland Transportation Authority
10.2024 - Current
  • Operated traffic control devices, ensuring safe vehicle and pedestrian movement at construction sites.
  • Coordinated with construction teams to establish temporary traffic patterns, minimizing disruptions.
  • Conducted routine inspections of traffic control setups, maintaining compliance with safety regulations.
  • Collaborated with local authorities to optimize road usage during high-traffic events or emergencies.
  • Monitored real-time traffic conditions, adjusting controls to enhance safety measures as needed.
  • Continuously monitored local weather conditions to adjust traffic control strategies as needed during periods of inclement weather.
  • Coordinated with emergency services during incidents that required temporary traffic control measures, providing prompt support and maintaining public safety.
  • Played a key role in special events requiring additional traffic management support, such as parades or sporting events, ensuring public safety and smooth traffic flow.
  • Reduced accident rates by designing and installing appropriate signage, pavement markings, and other traffic control measures.
  • Updated signage with correct delay warnings based on daily conditions.
  • Used traffic cameras to monitor and manage traffic flow and enforce traffic laws.

Highway Maintenance Technician

Maryland Transportation Authority
12.2023 - 10.2024
  • Supported winter road operations by plowing snow, applying anti-icing agents, and clearing blocked drains to prevent flooding.
  • Ensured smooth traffic flow through prompt response to emergency situations, such as vehicle breakdowns or weather-related incidents.
  • Enhanced highway efficiency with timely maintenance operations, including pothole repair and debris removal.
  • Contributed to a reduction in traffic accidents by efficiently repairing damaged guardrails and signage.
  • Collaborated with external contractors for specialized services, such as bridge inspections or pavement resurfacing.
  • Improved road safety by conducting regular inspections and identifying potential hazards on highways.
  • Safeguarded the environment by implementing stormwater management practices during highway maintenance tasks.
  • Progressed in project timelines efficiently while adhering to strict safety guidelines.
  • Maximized equipment lifespan by conducting thorough inspections and following manufacturer guidelines for maintenance schedules.
  • Streamlined processes by maintaining an organized workspace for tools and equipment storage.
  • Removed debris and snow and kept roadways and parking lots clear.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Filled potholes and smoothed out rough surfaces.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Used flags to warn motorists about hazards, obstacles and workers ahead.
  • Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.

Home Shows & Events Manager

Thompson Creek Window Company
04.2021 - 12.2023
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire company's home show & events schedule.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees and vendors to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and vendors through account development (CRM).
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed events and monitored staff to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Onboarded new employees with training and new hire documentation.
  • Worked well in a team setting, providing support and guidance.

Amazon Fulfillment Associate

Amazon
06.2020 - 04.2021
    • Selected and filled orders from stock to fulfill customer requirements.
    • Followed procedures at all times for personal and team safety.
    • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
    • Communicated with other departments to facilitate fulfillment activities and address issues.
    • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
    • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
    • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
    • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
    • Picked and packed order items.
    • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
    • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
    • Followed orders precisely for correct items, sizes and quantities.
    • Safely and securely loaded items to prevent damage during transport.
    • Managed timely and effective replacement of damaged or missing products.
    • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
    • Received new stock and input values into computer system.
    • Stocked designated items on shelves, end caps and displays.

Delivery Driver

A3 Logistics INC - Amazon.com
11.2020 - 02.2021
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Delivered packages to customer doorsteps and business offices.
    • Maintained upbeat, positive attitude in busy, customer-focused environment.
    • Completed rush deliveries on tight timetables to satisfy customer needs.
    • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
    • Operated vehicle safely in highly congested areas with no traffic violations.
    • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
    • Expedited deliveries to meet customer deadlines and requirements.
    • Loaded truck and properly secured items to prevent damage for deliveries.
    • Managed customer inquiries and complaints in polite and professional manner.
    • Verified accuracy of all deliveries against order forms.
    • Inspected and maintained delivery vehicles regularly to keep in safe working order.
    • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
    • Followed corporate procedures to maintain company and customer data confidentiality.

House Cleaner

MaidPro
10.2019 - 05.2020
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Sales Consultant

Waldorf Toyota
07.2019 - 10.2019
    • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
    • Provided sales and customer service assistance to walk-in traffic
    • Responded to telephone and in-person requests for information.
    • Followed up with existing customers to provide additional support and address concerns.
    • Evaluated customer purchase requirements and recommended best-fit company offerings.
    • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
    • Maximized customer retention by resolving issues quickly.
    • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
    • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
    • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
    • Maintained organized, presentable merchandise to drive continuous sales.

Customer Service Associate

Wawa
02.2017 - 07.2019
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Informed customers about special promotions and provided detailed information for various products.
    • Provided product and service recommendations to guide customers on products to meet varying needs.
    • Provided customer feedback to management and identified areas of improvement for products and services.
    • Increased revenue by cross-selling and upselling products and services.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
    • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
    • Maintained up-to-date knowledge of product and service changes.
    • Responded proactively and positively to rapid change.
    • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
    • Trained new personnel regarding company operations, policies and services.
    • Cross-trained and backed up other customer service managers.

Event Coordinator

Oxon Hill Filipino Community Center
02.2017 - 07.2019
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Coordinated florists, photographers, and musicians for events.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.

Education

No Degree - Business & Fine Arts

Mount St Mary's University
Emmitsburg, MD
06.2019

High School Diploma -

Henry E. Lackey High School
Indian Head, MD
06.2017

Skills

  • New Business Development
  • Vendor Negotiations
  • Creativity and Adaptability
  • Vendor Relationship Management
  • Selling Event Products and Services
  • Team Leadership and Motivation
  • Managing Events Start to Finish
  • Records Management
  • Business Growth
  • Company Branding
  • Microsoft Office
  • Local Business Relationships
  • Transportation and Logistics Planning
  • Heavy Equipment Operation
  • Verbal and written communication
  • Emergency Response
  • Traffic control devices
  • Work zone safety
  • Construction site coordination
  • Emergency management
  • Incident response
  • Radio communication
  • CCTV monitoring
  • Risk analysis
  • Alarm systems
  • Access control
  • Surveillance systems

Timeline

Traffic Control Technician

Maryland Transportation Authority
10.2024 - Current

Highway Maintenance Technician

Maryland Transportation Authority
12.2023 - 10.2024

Home Shows & Events Manager

Thompson Creek Window Company
04.2021 - 12.2023

Delivery Driver

A3 Logistics INC - Amazon.com
11.2020 - 02.2021

Amazon Fulfillment Associate

Amazon
06.2020 - 04.2021

House Cleaner

MaidPro
10.2019 - 05.2020

Sales Consultant

Waldorf Toyota
07.2019 - 10.2019

Customer Service Associate

Wawa
02.2017 - 07.2019

Event Coordinator

Oxon Hill Filipino Community Center
02.2017 - 07.2019

No Degree - Business & Fine Arts

Mount St Mary's University

High School Diploma -

Henry E. Lackey High School

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Marisa Phipps- DeMarr