Marisa Phipps- DeMarr
Oxon Hill
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Traffic Control Technician
Maryland Transportation Authority
10.2024 - Current
- Operated traffic control devices, ensuring safe vehicle and pedestrian movement at construction sites.
- Coordinated with construction teams to establish temporary traffic patterns, minimizing disruptions.
- Conducted routine inspections of traffic control setups, maintaining compliance with safety regulations.
- Collaborated with local authorities to optimize road usage during high-traffic events or emergencies.
- Monitored real-time traffic conditions, adjusting controls to enhance safety measures as needed.
- Continuously monitored local weather conditions to adjust traffic control strategies as needed during periods of inclement weather.
- Coordinated with emergency services during incidents that required temporary traffic control measures, providing prompt support and maintaining public safety.
- Played a key role in special events requiring additional traffic management support, such as parades or sporting events, ensuring public safety and smooth traffic flow.
- Reduced accident rates by designing and installing appropriate signage, pavement markings, and other traffic control measures.
- Updated signage with correct delay warnings based on daily conditions.
- Used traffic cameras to monitor and manage traffic flow and enforce traffic laws.
Highway Maintenance Technician
Maryland Transportation Authority
12.2023 - 10.2024
- Supported winter road operations by plowing snow, applying anti-icing agents, and clearing blocked drains to prevent flooding.
- Ensured smooth traffic flow through prompt response to emergency situations, such as vehicle breakdowns or weather-related incidents.
- Enhanced highway efficiency with timely maintenance operations, including pothole repair and debris removal.
- Contributed to a reduction in traffic accidents by efficiently repairing damaged guardrails and signage.
- Collaborated with external contractors for specialized services, such as bridge inspections or pavement resurfacing.
- Improved road safety by conducting regular inspections and identifying potential hazards on highways.
- Safeguarded the environment by implementing stormwater management practices during highway maintenance tasks.
- Progressed in project timelines efficiently while adhering to strict safety guidelines.
- Maximized equipment lifespan by conducting thorough inspections and following manufacturer guidelines for maintenance schedules.
- Streamlined processes by maintaining an organized workspace for tools and equipment storage.
- Removed debris and snow and kept roadways and parking lots clear.
- Operated all heavy equipment properly according to employer safety specifications.
- Filled potholes and smoothed out rough surfaces.
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Used flags to warn motorists about hazards, obstacles and workers ahead.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Home Shows & Events Manager
Thompson Creek Window Company
04.2021 - 12.2023
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire company's home show & events schedule.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees and vendors to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and vendors through account development (CRM).
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed events and monitored staff to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Onboarded new employees with training and new hire documentation.
- Worked well in a team setting, providing support and guidance.
Amazon Fulfillment Associate
Amazon
06.2020 - 04.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Managed timely and effective replacement of damaged or missing products.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Received new stock and input values into computer system.
- Stocked designated items on shelves, end caps and displays.
Delivery Driver
A3 Logistics INC - Amazon.com
11.2020 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
House Cleaner
MaidPro
10.2019 - 05.2020
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Sales Consultant
Waldorf Toyota
07.2019 - 10.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
Customer Service Associate
Wawa
02.2017 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Event Coordinator
Oxon Hill Filipino Community Center
02.2017 - 07.2019
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed post-event reports to determine effectiveness of each event.
- Reviewed event bills to confirm accuracy and approve payment.
- Inspected event facilities to confirm conformance to customer requirements.
- Coordinated florists, photographers, and musicians for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Education
No Degree - Business & Fine Arts
Mount St Mary's University
Emmitsburg, MD06.2019
High School Diploma -
Henry E. Lackey High School
Indian Head, MD06.2017
Skills
- New Business Development
- Vendor Negotiations
- Creativity and Adaptability
- Vendor Relationship Management
- Selling Event Products and Services
- Team Leadership and Motivation
- Managing Events Start to Finish
- Records Management
- Business Growth
- Company Branding
- Microsoft Office
- Local Business Relationships
- Transportation and Logistics Planning
- Heavy Equipment Operation
- Verbal and written communication
- Emergency Response
- Traffic control devices
- Work zone safety
- Construction site coordination
- Emergency management
- Incident response
- Radio communication
- CCTV monitoring
- Risk analysis
- Alarm systems
- Access control
- Surveillance systems
Timeline
Traffic Control Technician
Maryland Transportation Authority
10.2024 - Current
Highway Maintenance Technician
Maryland Transportation Authority
12.2023 - 10.2024
Home Shows & Events Manager
Thompson Creek Window Company
04.2021 - 12.2023
Delivery Driver
A3 Logistics INC - Amazon.com
11.2020 - 02.2021
Amazon Fulfillment Associate
Amazon
06.2020 - 04.2021
House Cleaner
MaidPro
10.2019 - 05.2020
Sales Consultant
Waldorf Toyota
07.2019 - 10.2019
Customer Service Associate
Wawa
02.2017 - 07.2019
Event Coordinator
Oxon Hill Filipino Community Center
02.2017 - 07.2019
No Degree - Business & Fine Arts
Mount St Mary's University
High School Diploma -
Henry E. Lackey High School
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