MARISSA CONQUEST
Upper Marlboro
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Perfect Pet Resort
08.2025 - Current
- Managed front desk operations, ensuring efficient guest check-ins and check-outs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated pet care services, scheduling appointments for grooming and boarding.
- Maintained accurate records of guest information and payment transactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Substitute Teacher
Charles County Public Schools
11.2024 - 09.2025
- Implemented lesson plans to align with curriculum standards and student learning objectives.
- Managed classroom behavior to create a positive learning environment for diverse student groups.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Guest Service Associate
Massage Envy
05.2022 - 10.2024
- Managed appointment scheduling and coordinated therapist availability efficiently.
- Handled payment processing and ensured accurate transaction record-keeping.
- Assisted in maintaining cleanliness and organization of treatment rooms and common areas.
- Educated clients on services, products, and membership benefits to promote engagement.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Community Center Manager
Towson Community Center
08.2023 - 05.2024
- Plan Staff schedules and meetings, as well as holding monthly evaluations based on performances.
- Developed and implemented community engagement programs to enhance participation and foster relationships.
- Coordinated facility scheduling to optimize space utilization for diverse community events.
- Trained and mentored new staff on operational procedures and best practices for community engagement.
- Led and supervised center staff, fostered teamwork and encouraged active involvement in implementing mission, vision and values.
- Evaluated program success periodically through participant feedback surveys and data analysis for continuous improvement efforts.
Education
Bachelor of Science - Psychology
Towson University
Towson, MD05-2024
High School Diploma - undefined
Dr. Henry A. Wise, Jr. High School
Upper Marlboro, MD05-2020
Skills
- Critical Thinking
- Oral and Written communication
- Produce quality products
- Collaboration in team environment
- Data analysis
- Collaboration
- Customer Service
- Microsoft Office (Word, Excel, PowerPoint)
- Google Suite (Docs, Sheets, Slides)
- Attention to detail
Timeline
Front Desk Receptionist
Perfect Pet Resort
08.2025 - Current
Substitute Teacher
Charles County Public Schools
11.2024 - 09.2025
Community Center Manager
Towson Community Center
08.2023 - 05.2024
Guest Service Associate
Massage Envy
05.2022 - 10.2024
High School Diploma - undefined
Dr. Henry A. Wise, Jr. High School
Bachelor of Science - Psychology
Towson University