Marissa Marquess
Queen Anne
Summary
Proven leader at Yankee Candle, adept in fostering team collaboration and enhancing customer service. Excelled in reducing transaction discrepancies and maintaining safety standards, showcasing exceptional problem-solving and workplace safety compliance skills. Achieved significant shrinkage reduction, demonstrating a blend of hard and soft skills critical for operational excellence.
Developed key management skills in dynamic retail environment, focusing on team coordination and operational efficiency. Demonstrates expertise in customer service and inventory management, ensuring smooth daily operations. Seeking to transition into new field to apply and expand these versatile skills.
Overview
2
2
years of professional experience
Work History
Second Assistant Manager
Yankee Candle
02.2023 - Current
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Executed safety procedures at the workplace and reduced accident risks.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
Skills
- Customer service focus
- Problem-solving
- Time management
- Team collaboration
- Adaptability and flexibility
- Scheduling and planning
- Money handling
- Workplace safety compliance
- Employee supervision
- Conflict resolution
Timeline
Second Assistant Manager
Yankee Candle
02.2023 - Current
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