Results-driven compliance and operational support professional with expertise in customer relations management. Proven ability to cultivate strong relationships and enhance community service initiatives. Committed to process improvement and workflow optimization, demonstrating attention to detail and a proactive approach in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Advancement Services Officer
Luminis Health Foundation
08.2024 - Current
Monitored departmental expenses and reconciliations, ensuring compliance with budgetary guidelines.
Executed foundation's operating budget process to ensure financial stability.
Coordinated with finance team to oversee gau balances and manage fund transfer documentation.
Functioned as liaison for clinical teams to support accurate fund transfers and reporting.
Compiled financial reports for month-end close, verifying reconciliation accuracy.
Led invoicing operations for accounts payable, streamlining payment processes.
Reviewed all gift processing and batch commitments prior to database submission.
Extracted data from Salesforce to support strategic initiatives within the foundation.
Training, Recruitment & Compliance Specialist
Maryland Food Bank
03.2022 - 08.2024
Ensured compliance with MFB, FA, DHS, and USDA guidelines by organizing training, monitoring, and evaluation for Maryland Food Bank (MFB) TEFAP partners, enhancing operational integrity.
Supported Operations and Programs Departments in achieving capacity-building goals through compliance monitoring, monthly reporting, and budget reconciliation, facilitating TEFAP product inventory movement and distribution improvements.
Acted as the staff point person for TEFAP communications, managing complaints, documents, and follow-up with partner agencies.
Designed and developed TEFAP resources for agencies, including signage and distribution rate tools, to improve partner engagement and streamline communication.
Supervisor & Administrative Specialist
Department of Health (Anne Arundel & Howard County)
07.2020 - 04.2022
Managed enrollment recruitment and exit processes for program participants.
Coordinated sub-grant processes for state programs and participating agencies, facilitating effective fund distribution.
Executed quarterly vendor site inspections to verify compliance with COMAR guidelines, ensuring program integrity.
Tracked recipient complaints and vendor resolutions, maintaining accurate logs to enhance accountability and transparency.
Assessed vendor penalties while ensuring updates to complaint records were precise.
Facilitated training programs, workshops, webinars, and conference calls for sub-grantees.
Authored comprehensive grant status reports to meet all grant requirements.
Processed updates in database, filing all hospital discharges and transportation requests electronically.
Office Manager
Pascal Youth & Family Services
04.2019 - 07.2020
Managed daily clinic operations, streamlining scheduling of intakes and verifying benefits and authorizations for improved patient flow.
Conducted performance reviews and training, addressing performance and ethical issues to enhance team accountability.
Collaborated with clinical staff and service providers to ensure optimal client care delivery.
Maintained operational continuity by providing timely administrative coverage during staff absences.
Assisted with billing, payment posting, and accounts receivable follow-up tasks.
Verified timely completion of client eligibility and insurance authorization letters for discharges.
Education
B.S. - Emergency Health Services, Management Concentration
University of Maryland Baltimore County
Baltimore, MD
A.S. - Arts & Science, Nursing transfer studies
Anne Arundel Community College
Arnold, MD
Skills
Financial reporting
Fundraising strategies
Data analysis
Data visualization
Power BI reporting
Salesforce
PeopleSoft
Excel
Adobe Acrobat
Languages
Spanish
Full Professional
Timeline
Advancement Services Officer
Luminis Health Foundation
08.2024 - Current
Training, Recruitment & Compliance Specialist
Maryland Food Bank
03.2022 - 08.2024
Supervisor & Administrative Specialist
Department of Health (Anne Arundel & Howard County)
07.2020 - 04.2022
Office Manager
Pascal Youth & Family Services
04.2019 - 07.2020
B.S. - Emergency Health Services, Management Concentration