Mark Dean
Annapolis
Summary
Dynamic and detail-oriented professional with experience at Millers Ale House Bar and Grill, excelling in time management and team collaboration. Proven track record of enhancing customer satisfaction through efficient table clearing and effective problem-solving, contributing to a welcoming atmosphere and seamless service during peak hours. I also work as both Busser and Host alone cause management finds me trustworthy and efficient enough to work both jobs simultaneously.
Overview
1
1
year of professional experience
Work History
Busser
Millers Ale House Bar and Grill
08.2024 - 08.2025
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
Host
Millers Ale House Bar and Grill
08.2024 - 08.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Streamlined check-in processes, reducing wait times for guests.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
Education
High School Diploma - Mainly Music
Annapolis High School
Annapolis, MD05.2024
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Team collaboration
- Table bussing
- Safety awareness
- Food running
- Performance improvement
- Effective problem solving
- Efficient table clearing
- Table setting
- Turning tables
Timeline
Busser
Millers Ale House Bar and Grill
08.2024 - 08.2025
Host
Millers Ale House Bar and Grill
08.2024 - 08.2025
High School Diploma - Mainly Music
Annapolis High School
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