Summary
Overview
Work History
Education
Skills
Accomplishments
Ex-martial arts instructor, daycare provider
Timeline
Generic

Mark Diggs

Phoenix

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

8
8
years of professional experience

Work History

Shift Leader

Walgreens
03.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Manager

Davis And Sons Auto Detailing
05.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Cook Supervisor

Zesty Zeeks
02.2019 - 03.2021
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
  • Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Sociology

Western State College of Colorad
Gunnison, CO

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Assigning Work
  • Inventory Counts
  • Sales and Upselling
  • Issue Resolution
  • Client Support

Accomplishments

  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.
  • Ex martial artist who taught disabled children self-defense.
  • Day care worker from 1993-2005

Ex-martial arts instructor, daycare provider

Instructed at Bernstein House of Karate 2000-2004. Instructed at southwest mma 2009-2012. Trained under top ranked fighter's in the world. Won multiple competition, medals, awards, and was ranked number 1 for a time.

Worked at the YMCA morning daycare provider, and after school program in Lompoc Ca., worked at just like home in Phoenix.

Had my own in home daycare  as well.


Timeline

Shift Leader

Walgreens
03.2021 - Current

Cook Supervisor

Zesty Zeeks
02.2019 - 03.2021

Manager

Davis And Sons Auto Detailing
05.2016 - Current

Sociology

Western State College of Colorad

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Mark Diggs