Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Francisco

Gaithersburg

Summary

Motivated and dependable customer service professional with strong interpersonal and communication skills. Adept at assisting customers, resolving concerns, and creating positive experiences. Eager to contribute to team success while continuously developing skills in customer support and service excellence.

Dynamic Audio Visual Installer with proven expertise at Event Technology Solutions, specializing in system design and installation. Adept at troubleshooting AV issues and delivering exceptional client training. Recognized for strong communication skills and meticulous attention to detail, ensuring high-quality installations and customer satisfaction in diverse environments.

Overview

11
11
years of professional experience

Work History

Audio Visual Installer

Event Technology Solutions
09.2018 - Current
Job Summary

An Audio Visual (AV) Installer is responsible for setting up, configuring, and maintaining audiovisual systems in commercial, corporate, educational, or residential environments. This role combines technical expertise with hands-on installation work, requiring knowledge of electronics, cabling, and system integration to ensure high-quality sound, video, and control functionality.

Key Responsibilities System Installation
  • Install and mount AV equipment including displays, projectors, speakers, microphones, and control systems
  • Run and terminate cabling such as HDMI, Cat6, fiber optic, and speaker wire
  • Install racks, brackets, and structured wiring systems according to design specifications
  • Read and interpret blueprints, schematics, and system diagrams
System Configuration & Setup
  • Configure AV systems including video conferencing platforms, control panels, and audio processors
  • Program basic control systems (e.g., touch panels, remotes)
  • Calibrate audio and video settings for optimal performance
  • Test systems to ensure full functionality and performance standards
Troubleshooting & Maintenance
  • Diagnose and resolve technical issues with AV equipment and connectivity
  • Perform routine maintenance and system upgrades
  • Repair or replace faulty components as needed
Client Interaction
  • Communicate with clients on-site to explain system functionality and basic operation
  • Provide user training and documentation when required
  • Maintain professionalism and ensure customer satisfaction
Project Coordination
  • Work with project managers, engineers, and other technicians to complete installations on schedule
  • Follow project timelines and installation standards
  • Document work completed, including wiring layouts and system configurations
Safety & Compliance
  • Follow safety protocols when working with tools, ladders, and electrical systems
  • Ensure installations meet building codes and company standards
  • Maintain a clean and organized work environment
Required Skills & Qualifications
  • Basic knowledge of AV systems, electronics, and signal flow
  • Experience with cabling, wiring, and installation tools
  • Ability to read technical diagrams and blueprints
  • Strong problem-solving and troubleshooting skills
  • Good communication and teamwork abilities
  • Ability to lift 50+ lbs and work at heights (ladders, lifts)
  • Valid driver’s license (for travel to job sites)
Preferred Qualifications
  • Prior experience in AV installation or low-voltage systems
  • Familiarity with control systems (e.g., Crestron, AMX, Extron)
  • Knowledge of networking fundamentals (IP addressing, switches)
  • Industry certifications (e.g., CTS – Certified Technology Specialist)
Work Environment
  • On-site work at client locations (offices, schools, event spaces, homes)
  • Frequent travel between job sites
  • Physically demanding tasks including lifting, climbing, and extended standing
  • Exposure to construction environments and tight installation spaces
Key Competencies
  • Technical aptitude
  • Attention to detail
  • Time management
  • Adaptability
  • Customer service orientation

Delivery Driver

Part's Authority
02.2017 - 09.2018
Job Summary

A Delivery Driver at Parts Authority is responsible for the timely and accurate delivery of automotive parts to customers such as repair shops, dealerships, and commercial clients. This role requires strong time management, safe driving practices, and excellent customer service skills to ensure reliable and efficient service.

Key Responsibilities Delivery Operations
  • Deliver automotive parts to customers using a company vehicle in a safe and timely manner
  • Follow assigned delivery routes and schedules while adapting to traffic and priority changes
  • Load and unload parts, ensuring orders are accurate and handled with care
  • Obtain signatures or proof of delivery when required
Customer Service
  • Provide professional and courteous service during all customer interactions
  • Communicate delivery updates or delays to customers and dispatch
  • Build and maintain positive relationships with clients
Order Accuracy & Handling
  • Verify orders before departure and upon delivery to ensure accuracy
  • Handle returns, core pickups, and exchanges according to company procedures
  • Organize deliveries efficiently to minimize delays and errors
Vehicle Maintenance & Safety
  • Perform routine vehicle inspections (fuel, oil, tires, lights) before and after shifts
  • Maintain cleanliness and organization of the delivery vehicle
  • Follow all traffic laws and company safety policies
  • Report accidents, vehicle issues, or incidents immediately
Warehouse Support
  • Assist in the warehouse with stocking shelves and organizing inventory
  • Help prepare orders for shipment and stage deliveries
Required Skills & Qualifications
  • Valid driver’s license with a clean driving record
  • Strong knowledge of local roads and navigation tools (GPS, maps)
  • Ability to lift and carry 25–50 lbs regularly
  • Good communication and interpersonal skills
  • Time management and reliability
  • Basic problem-solving skills
  • Participate in inventory counts and general facility upkeep
Preferred Qualifications
  • Previous delivery driving or logistics experience
  • Familiarity with automotive parts and terminology
  • Experience using handheld scanners or delivery tracking systems
Work Environment
  • Combination of driving and warehouse work
  • Exposure to various weather conditions while making deliveries
  • Physically active role involving lifting, walking, and standing
Key Competencies
  • Safety awareness
  • Customer focus
  • Efficiency and punctuality
  • Attention to detail
  • Accountability and dependability

Retail Sales Associate

Target
03.2015 - 09.2016
Job Summary

A Retail Associate and Floor Stocker is responsible for ensuring a positive guest experience by maintaining a clean, organized, and fully stocked sales floor. This role combines customer service with inventory management, requiring efficiency, attention to detail, and strong communication skills.

Key Responsibilities Customer Service
  • Greet and assist customers in a friendly and professional manner
  • Provide product knowledge, recommendations, and location guidance
  • Resolve customer concerns and escalate issues when necessary
  • Support checkout lanes as needed during busy periods
Stocking & Inventory
  • Receive, unload, and process incoming merchandise shipments
  • Stock shelves, racks, and displays according to store planograms
  • Ensure proper product placement, labeling, and pricing accuracy
  • Monitor inventory levels and replenish items to maintain availability
  • Conduct routine inventory checks and report discrepancies
Store Maintenance
  • Maintain a clean, safe, and organized sales floor and stockroom
  • Ensure aisles and displays are visually appealing and accessible
  • Follow company standards for merchandising and presentation
  • Remove damaged or expired products from shelves
Team Collaboration
  • Work closely with team members and supervisors to meet daily goals
  • Assist in setting up promotional displays and seasonal sections
  • Communicate inventory or customer service issues to management
Operational Duties
  • Operate equipment such as pallet jacks, carts, and handheld scanners
  • Follow safety procedures and company policies at all times
  • Support opening, closing, and shift transitions as needed
Required Skills & Qualifications
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced retail environment
  • Basic math and problem-solving skills
  • Attention to detail and organizational abilities
  • Ability to lift 30–50 lbs and stand for extended periods
  • Flexible availability, including nights, weekends, and holidays
Preferred Qualifications
  • Previous retail or customer service experience
  • Familiarity with inventory systems and stocking procedures
  • Experience working in team-oriented environments
Work Environment
  • Fast-paced retail setting with frequent customer interaction
  • Physical activity including lifting, bending, and walking
  • Exposure to stockroom and sales floor conditions
Key Competencies
  • Customer-focused mindset
  • Time management and efficiency
  • Reliability and teamwork
  • Adaptability and multitasking

Education

High School Diploma -

Albert Einstein
Wheaton, MD
07-2013

Skills

  • System design
  • Lighting control
  • Equipment installation
  • Microphone placement
  • Camera operation
  • Structured cabling
  • Client training
  • Video conference endpoint management
  • Software configuration
  • Audio mixing
  • Vehicle maintenance
  • Client communication
  • Work documentation
  • Signal troubleshooting
  • Wireless microphone systems
  • Video conferencing
  • Reliable and consistent
  • Tool management
  • Network configuration
  • Excellent work ethic
  • Strong verbal and written communication
  • Results-driven
  • Cable organization
  • Concise time-management
  • AV issue resolution
  • Attentive to detail
  • Hardware & software selection
  • Skilled in maintenance and organization

Timeline

Audio Visual Installer

Event Technology Solutions
09.2018 - Current

Delivery Driver

Part's Authority
02.2017 - 09.2018

Retail Sales Associate

Target
03.2015 - 09.2016

High School Diploma -

Albert Einstein
Mark Francisco