Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Mark Grant

Severn

Summary

Program leader with over 20 years of experience in home lending, education, and community development. Demonstrated success in managing impactful non-profit partnerships and driving multicultural engagement strategies. Expertise in program optimization and aligning business objectives with community needs to achieve fair lending and mortgage production goals.

Overview

21
21
years of professional experience

Work History

VP - Education and Counseling Market Manager

Chase Bank JP Morgan
Washington
08.2021 - Current
  • managed execution of Education and Counseling Program across East Coast markets, ensuring alignment with Home Lending and Community and Affordable Lending objectives
  • Identified and established partnerships with new non-profit organizations to support program expansion, fostering fee for service relationships formalized through Memorandum of Understanding
  • served as primary point of contact for all assigned markets, offering ongoing oversight, support and collaboration with both internal and external stakeholders and external partners
  • Oversaw achievement of programs goals and objectives, working closely with Chase internal management and staff to ensure consistent and effective implementation
  • provided thought leadership to non-profit partners delivering education and counseling services, advising on strategies, program effectiveness and desired community outcomes

VP - Business Development Officer

Citi
Washington
05.2012 - 08.2021
  • managed and strengthened relationships with multicultural real estate organizations to support inclusive lending efforts and drive mortgage production
  • Led fee-for-service partnerships with non profits, ensuring alignment with business objectives and compliance requirements
  • partnered with sales teams to coach and develop strategies for engaging community partners and increasing home lending performance
  • managed action plans to address gaps in fair lending performance, collaborating across teams to drive access and business growth
  • served as a relationship manager and advisor to both internal and external stakeholders within targeted communities

VP - Sales Development Consultant

Citi
Washington
05.2009 - 05.2012
  • provided training, coaching and leadership to bank teams on mortgage products and services, ensuring consistency in client experience and policy adherence
  • acted as key resource for complex lending scenarios, delivering direct support to bank staff and resolving escalated issues
  • collaborated with Sales Center sales teams to support seamless client experience across mortgage originations and servicing within covered branches
  • worked closely with closing partners to manage loan pipeline, resolve escalations and facilitate timely loan closings

VP - Area Sales Manager

Citi
Laurel
03.2004 - 05.2009
  • managed a team of loan originators, providing coaching and strategic leadership to drive mortgage production in Wash DC region
  • trained staff on all aspects of mortgage lending, including compliance, customer service and sales strategies
  • built and maintained business partnerships with realtors, non-profit organizations, builders and developers to promote brand visibility and lead generation
  • conducted internal and external mortgage seminars and presentations to educate partners and clients
  • led weekly loan originator meetings and monthly team meetings to review performance, share best practices and development plans
  • prepared and analyzed monthly performance reports to identify trends and opportunities for growth

Education

Business Administration

Prince George's Community College
Upper Marlboro, MD

Skills

  • Program management
  • Community engagement
  • Relationship management
  • Verbal and written communication
  • Coaching and mentoring
  • Business development

Accomplishments

  • Along with many awards over the years, including recent 2024 Bronx NHS Community Impact award winner.

Affiliations

  • Asian Real Estate Association of America - Washington DC chapter

Board of Director - 2012 to 2020

Chairperson Membership Committee

Co-chair Events committee

Timeline

VP - Education and Counseling Market Manager

Chase Bank JP Morgan
08.2021 - Current

VP - Business Development Officer

Citi
05.2012 - 08.2021

VP - Sales Development Consultant

Citi
05.2009 - 05.2012

VP - Area Sales Manager

Citi
03.2004 - 05.2009

Business Administration

Prince George's Community College
Mark Grant