Mark Hunt

• Provided exceptional customer support through effective communication and problem-solving techniques.
• Assisted in resolving customer inquiries and complaints to enhance overall satisfaction.
• Collaborated with team members to streamline processes and improve service delivery.
• Maintained knowledge of products and services to accurately address customer needs.
• Processed card and Cash Payments.
• Finalized Exchanges and Returns
• Awsners calls and Greet Customers upon Arrival

• Maintained pool water quality through regular testing and chemical adjustments.
• Conducted routine maintenance and repairs on pool equipment to ensure optimal performance.
• Inspected pools for safety compliance, identifying hazards and recommending corrective actions.
• Provided customer service by addressing inquiries and educating clients on pool care best practices.

• Managed day-to-day operations of residential properties, ensuring tenant satisfaction and timely maintenance responses.
• Developed and implemented property marketing strategies to attract prospective tenants and reduce vacancy rates.
• Coordinated lease agreements and renewals, maintaining compliance with local regulations and company policies.
• Oversaw property maintenance schedules, collaborating with vendors to ensure high-quality service delivery.

Administrative Assistant

.Host Orientation Class For all New Aides

.Process Payroll

.Create aide Log Sheets to be signed By Clients as well as aides

.Travel to Clients Location to Assets Treatment.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Maintained knowledge of products to provide accurate information and support to customers.
• Collaborated with team members to streamline processes and enhance service delivery.
• Documented customer interactions in CRM system to ensure thorough record-keeping and follow-up.
• Assisted in training new staff on customer service protocols and company policies.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
• Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
• Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
• Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.

• Greeted and assisted guests, providing exceptional customer service and ensuring positive experiences.
• Managed front desk operations, coordinating check-ins and check-outs efficiently.
• Maintained accurate records of guest information and reservations using property management systems.
• Responded to inquiries and resolved issues promptly, enhancing guest satisfaction and loyalty.
• Collaborated with housekeeping and maintenance teams to uphold facility standards and cleanliness.
• Trained new staff on front desk procedures and customer service best practices.
• Implemented process improvements that streamlined operations, reducing wait times for guests.
• Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
• Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
• Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
• Actively participated in staff meetings, providing valuable input on improving front desk operations based on personal experience and guest feedback.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
• Planned coverage needs and organized services to support incoming special events.
• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
• Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
• Provided knowledgeable recommendations on local attractions, restaurants, transportation options, promoting positive interactions between guests and the hotel brand.
• Processed payments accurately and securely for both room charges and incidental expenses during guest stays.

• Oversaw daily store operations, ensuring optimal customer service and satisfaction.
• Trained and mentored staff to enhance performance and improve team dynamics.
• Implemented inventory management systems to streamline stock control processes.
• Developed marketing strategies to increase foot traffic and sales revenue.
• Analyzed sales data to identify trends and adjust product offerings accordingly.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised guests at front counter, answering questions regarding products.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

• Oversaw daily operations, ensuring compliance with safety regulations and operational standards.
• Managed site budgets, optimizing resource allocation to enhance project efficiency.
• Coordinated project timelines, aligning team efforts to meet critical deadlines.
• Implemented process improvements, resulting in streamlined workflows and reduced downtime.
• Mentored junior staff, fostering skill development and promoting a collaborative work environment.
• Resolved issues between employees and customers using company policies.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Assumed responsibility for personnel deployed to work site.
• Oversaw all daily office operations and equipment maintenance.
• Maintained records and logs of work performed and materials and equipment used.
• Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
• Improved client satisfaction with timely project completion through effective communication and coordination among team members.
• Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
• Inspected cleanliness of common areas and offices.