Mark Mansfield
Middle River
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
21
21
years of professional experience
2026
2026
years of post-secondary education
Work History
Delivery Driver
The Flower Bucket
White Marsh
04.2025 - 09.2025
- Delivered floral arrangements to customers in a timely manner.
- Packed and organized flowers for efficient transportation.
- Communicated with customers regarding delivery times and special requests.
- Followed routing software for optimal delivery paths.
- Provided exceptional customer service during each delivery interaction.
- Coordinated with store staff to prepare orders for dispatch.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Automotive Sales Professional
Norris Ford
Dundalk
02.2011 - 03.2025
- Assisted customers in choosing vehicles that meet their needs and preferences.
- Conducted test drives to showcase vehicle features and performance.
- Managed paperwork for vehicle financing and trade-in processes.
- Collaborated with the service department to ensure timely vehicle deliveries.
- Maintained knowledge of industry trends and competitor offerings for informed sales discussions.
- Developed strong relationships with customers to encourage repeat business and referrals.
- Answered customer questions about service department operations and procedures.
- Followed up with customers after purchase to ensure satisfaction with product or service received.
- Provided excellent customer service throughout the entire buying process.
Pickup and Delivery Driver
FedEx
Dundalk
09.2004 - 01.2011
- Operated delivery vehicles to transport goods efficiently and safely.
- Communicated with customers to confirm delivery schedules and address inquiries.
- Inspected vehicles daily for safety compliance and maintenance needs.
- Collaborated with warehouse staff to ensure smooth pickup and drop-off processes.
- Loaded and unloaded items according to company guidelines and safety protocols.
- Loaded and unloaded packages into delivery vehicle, ensuring that all items were secure prior to departure.
- Managed time effectively to ensure timely completion of daily routes within specified deadline.
- Delivered packages directly to clients' homes or businesses in a safe manner.
Education
General Education Diploma
Towson, MDSkills
- Route optimization
- Vehicle safety inspection
- Delivery coordination
- Customer communication
Timeline
Delivery Driver
The Flower Bucket
04.2025 - 09.2025
Automotive Sales Professional
Norris Ford
02.2011 - 03.2025
Pickup and Delivery Driver
FedEx
09.2004 - 01.2011
General Education Diploma