Mark Ruiz
Laurel
Summary
Seasoned Investigator with a robust background in loss prevention and compliance, notably at Alcoholic Beverage and Cannabis Administration. Excelled in uncovering critical evidence and enhancing security measures, reducing inventory shrinkage significantly. Skilled in detailed report writing and ethical investigation practices, demonstrating exceptional due diligence and investigation management.
Investigation professional with solid foundation in uncovering and analyzing evidence to resolve cases effectively. Known for high standard of teamwork and results-driven approach, adaptable to changing requirements. Proficient in critical thinking and problem-solving, with reputation for reliability and collaborative efforts.
Overview
22
22
years of professional experience
Work History
Enforcement Investigator
Alcoholic Beverage and Cannabis Administration
02.2019 - 10.2024
- Carefully documented statements, observations, and evidentiary materials.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collaborated with federal agencies on investigations.
- Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
- Testified in court during Administrative proceedings and trials.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Investigator/Analyst
Village Super Markets, Inc
06.2010 - 10.2021
- Effectively communicated findings from investigations to relevant stakeholders for informed decision-making processes.
- Efficiently resolved cases involving external shoplifters, balancing compassion with firmness as required by each situation.
- Ensured compliance with local laws and regulations pertaining to loss prevention activities, avoiding potential fines or penalties.
- Contributed to the establishment of a positive work culture focused on reducing losses and improving overall performance.
- Monitored surveillance systems effectively, detecting suspicious activity and initiating prompt response actions.
- Maintained detailed records of all loss prevention activities, providing valuable insights for future strategy development.
- Improved employee awareness on loss prevention through regular training sessions and workshops.
- Identified opportunities for operational improvements that reduced overall risk exposure within the retail environment.
- Demonstrated adaptability by staying current on industry trends related to loss prevention, applying new techniques as necessary.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Utilized advanced investigative techniques to uncover internal theft cases, leading to swift resolution and termination when appropriate.
- Managed sensitive information discreetly during investigations, maintaining confidentiality at all times.
- Collaborated with law enforcement agencies to ensure successful prosecution of criminal cases.
Loss Prevention Manager
KMART
10.2007 - 01.2009
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Improved store security by implementing comprehensive loss prevention programs and strategies.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Performed thorough cash audits and deposit investigations.
Loss Prevention Investigator
Stop and Shop Supermarkets
06.2005 - 10.2007
- Improved employee awareness on loss prevention through regular training sessions and workshops.
- Enhanced store security by implementing comprehensive loss prevention strategies and procedures.
- Utilized advanced investigative techniques to uncover internal theft cases, leading to swift resolution and termination when appropriate.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Efficiently resolved cases involving external shoplifters, balancing compassion with firmness as required by each situation.
- Monitored surveillance systems effectively, detecting suspicious activity and initiating prompt response actions.
Security Officer
Taj Mahal Casino
04.2003 - 06.2005
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Lower Cape May Regional High School
Cape May06-2003
Skills
- Detailed report writing
- Interview techniques
- Ethical and honest
- Due diligence
- Investigation management
- Report development
- Data review
- Trend monitoring
- Covert investigations
- Surveillance techniques
- Undercover investigations
- Court testimony
- Records management
- Video surveillance systems
- Crime prevention
Timeline
Enforcement Investigator
Alcoholic Beverage and Cannabis Administration
02.2019 - 10.2024
Investigator/Analyst
Village Super Markets, Inc
06.2010 - 10.2021
Loss Prevention Manager
KMART
10.2007 - 01.2009
Loss Prevention Investigator
Stop and Shop Supermarkets
06.2005 - 10.2007
Security Officer
Taj Mahal Casino
04.2003 - 06.2005
High School Diploma -
Lower Cape May Regional High School
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