Markitta Robinson
Capitol Heights
Summary
Dedicated healthcare professional with over 15 years of experience supporting patient care, and medical administration within a high-volume healthcare environment. Experienced with conducting comprehensive pre-examination tests and assisting in patient management. Utilizes technical knowledge to support providers in improving clinical workflows.
Overview
7
7
years of professional experience
Work History
Lead Optometric Technician /Advanced Medical Support Assistant
Walter Reed National Military Medical Center
Bethesda, MD
08.2019 - Current
- Conducted comprehensive eye examinations, assisting optometrists in diagnosing and managing ocular conditions.
- Supervised daily operations of optometric services, ensuring adherence to protocols and quality standards.
- Managed inventory of optical supplies, ensuring availability of necessary materials for uninterrupted service delivery.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care and improved health outcomes.
- Developed training materials for staff development, enhancing team knowledge of emerging technologies in optometry.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated with the office management team to implement new procedures for better patient experience.
- Assisted optometrists with complex cases, ensuring accurate diagnoses and treatment plans.
- Coordinated patient appointments, managing schedules to maximize daily productivity.
- Managed inventory of optical supplies and equipment, maintaining adequate stock levels for efficient operations.
- Maintained detailed records of patient care activities, ensuring timely follow-up appointments as needed.
- Performed routine equipment maintenance, prolonging lifespan and avoiding costly repairs or replacements.
- Enhanced patient care by providing thorough pre-testing and comprehensive eye examinations.
- Increased overall patient satisfaction through attentive listening during consultations combined with a proactive approach to resolving concerns.
- Streamlined office processes for improved patient flow and overall efficiency.
- Educated patients on proper contact lens use and care, preventing complications from improper handling.
- Conducted visual field tests and retinal imaging, supporting early detection of ocular conditions.
- Maintained a clean and organized work environment, adhering to strict hygiene standards for optimal patient safety.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before the exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Assisted healthcare providers with patient intake processes, enhancing workflow efficiency.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Education
No Degree - Health Care Administration
University of Phoenix
Tempe, AZSkills
- Verbal communication
- Optometric testing
- HIPAA compliance
- Electronic charting
- Patient scheduling
- Adaptability
- Proactive approach
- Time management efficiency
- Willingness to learn
- Self motivation
- Teamwork and collaboration
- Organizational skills
- Organizational skills
Timeline
Lead Optometric Technician /Advanced Medical Support Assistant
Walter Reed National Military Medical Center
08.2019 - Current
No Degree - Health Care Administration
University of Phoenix