Markiya Carlton
Towson
Summary
Dynamic leader with over 16 years of experience in culinary management and retail direction, focused on achieving organizational goals and compliance. Proven track record in delivering exceptional customer service and fostering team success in fast-paced environments. Currently pursuing a degree in business administration while holding certifications in food safety and management. Committed to continuous learning and professional growth, with a strong emphasis on leadership and problem-solving skills
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Food and Nutrition Services
Vierra Senior Communites
Bethesda, MD
04.2024 - 01.2026
- Ensured compliance with health and safety regulations in nutrition services.
- Oversaw daily operations of food service programs across multiple facilities, ensuring consistent quality and adherence to standards.
- Developed and implemented menu plans based on dietary guidelines.
- Partnered with chefs to elevate food quality and presentation, resulting in improved customer satisfaction.
- Trained staff on best practices in food handling and nutrition education.
- Coordinated with other departments to support patient nutrition needs effectively.
- Analyzed customer feedback surveys to identify areas of improvement within the department.
Director of Retail Operations
Mercy Medical Center
Baltimore, MD
08.2019 - 12.2023
- Maintained records of food purchases, sales figures, and inventories, as required by law.
- Established relationships with vendors to negotiate contracts for purchasing food products at competitive prices.
- Implemented strategies to reduce waste throughout the entire dining operation process.
- Provided nutritional counseling to customers as needed based on their individual dietary needs or restrictions.
- Collaborated with other departments to coordinate catering services for meetings and special events.
- Recruited, trained, supervised, evaluated, and scheduled team members in the Food and Nutrition Services department.
- Monitored nutrition trends in order to develop innovative programs that meet customer needs.
- Oversaw daily meal planning activities and menu development for special events.
- Ensured proper sanitation practices were followed in all food preparation areas.
- Evaluated staff performance, provided feedback, and administered disciplinary action when needed.
- Assisted in developing menus that adhere to federal guidelines while providing a variety of healthy options.
- Ordered supplies necessary for daily operations of the department and monitored inventory levels.
Catering Sales Manager/Executive Chef
University Of Maryland Medical System
Baltimore, MD
10.2016 - 08.2019
- Managed vendor relationships to ensure timely delivery of catering supplies.
- Trained staff on catering service standards and food safety procedures.
- Collaborated with culinary team to create innovative menu options.
- Oversaw event setups to align with client specifications and expectations.
- Implemented feedback systems to improve customer satisfaction in catering services.
Executive Chef
Erickson Living Senior Communites
Baltimore, MD
09.2014 - 10.2016
- Designed and implemented seasonal menus for diverse dietary needs.
- Supervised kitchen staff to ensure compliance with safety standards.
- Managed inventory and procurement of high-quality ingredients.
- Coordinated food preparation for large community events and gatherings.
Daycare Assistant Manager
Yahwehs Little Angels Daycare
Baltimore, MD
07.2012 - 08.2014
- Assisted children with daily activities and routines at the daycare center.
- Supervised playtime and ensured a safe environment for all children.
- Prepared and organized educational materials for various activities.
- Implemented safety protocols to protect children during indoor and outdoor activities.
- Collaborated with staff to create engaging lesson plans for young learners.
- Maintained cleanliness and organization in classrooms and play areas.
Education
Associate of Arts - Culinary Arts And Business Admin
Howard Community College
Columbia, MD05-2014
Skills
- Menu planning
- Compliance management
- Inventory control
- Nutritional counseling
- Staff training
- Catering coordination
- Customer relationship management
- Vendor negotiation
- Food safety standards
- Event management
- Problem solving
- Data analysis
- Effective communication
- Process improvement
- Menu development
- Sanitation standards
- Team leadership
- Allergen awareness
- Cost control
- Purchasing management
- Food presentation
- Recipe development
- Food safety compliance
- Waste reduction
- Money handling
- Relationship building
- Training and onboarding
- Business development
- Sales and marketing
- Attention to detail
Accomplishments
- Cash Management & Finance Experienced
- Microsoft Excel,Word,Presentation Tech Savvy
- POS System
Tech Experience
Certification
Certifications & Licenses
- Serve Safe Managers
- Serve Safe Food Handlers
- Allergen
Timeline
Director of Food and Nutrition Services
Vierra Senior Communites
04.2024 - 01.2026
Director of Retail Operations
Mercy Medical Center
08.2019 - 12.2023
Catering Sales Manager/Executive Chef
University Of Maryland Medical System
10.2016 - 08.2019
Executive Chef
Erickson Living Senior Communites
09.2014 - 10.2016
Daycare Assistant Manager
Yahwehs Little Angels Daycare
07.2012 - 08.2014
Associate of Arts - Culinary Arts And Business Admin
Howard Community College