Summary
Overview
Work History
Education
Skills
Professional References
Certification
Timeline
Generic

Marlene Lyons

Baltimore

Summary

Outgoing and engaging Ambassador with many years of experience increasing sales in settings. Building customer relationships and recommending products to drive revenue. Excellent communication and interpersonal skills with customers, management, and peers. Skilled in crafting compelling narratives that enhance brand visibility and foster public engagement. Background includes managing successful PR campaigns, crisis communication, and media relations across various platforms. Strengths include strategic planning, content creation, and stakeholder communication. Made significant impacts by elevating brand awareness and improving client relationships through targeted public relations strategies. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Ambassador

Instaworks gigs
Baltimore
06.2023 - Current
  • Facilitated communication between clients and temporary workers for smooth job placements.
  • Promoted a safe working environment through adherence to company guidelines.
  • Collaborated with the team to develop efficient operational processes for gig assignments.
  • Increased sales by attending local events and educating customers on offered services.
  • Maintained professionality and efficiency while working closely with leadership.

Server

Cracker Barrel
Baltimore
10.2017 - Current
  • Provide outstanding customer service for all guests and staff.
  • Take customers' orders and suggest menu items as needed.
  • Volunteer for overtime to ensure all guests receive outstanding service.
  • Clear tables and prepare for new guests.
  • Prepare menu items according to company standards and cooking instructions.
  • Assist team members to avoid customers experiencing long wait times.

CNA

bccc
Baltimore
04.2025 - 07.2025
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.

Counter Staff / General Labor

Instawork
01.2022 - 01.2024
  • Working with Instawork having opportunities to nationwide jobs.
  • Serviap Logistics.
  • Oriole Park (Camden-Yards).
  • Penguin (Lumper Linthicum Heights).
  • BWI Airport.
  • Best-FedExField (DC) - General labor.

Housekeeper

DoubleTree Hotel
09.2021 - 11.2021
  • Washed / folded laundry.
  • Gave guest linen.
  • Notified any safety hazard.
  • Vacuumed hallways.
  • Emptied cans.

Unarmed Security Guard

Maximum Protective Services
Baltimore
06.2019 - 01.2020
  • Watching the community.
  • Local law enforcement.
  • Scanning safety points.

Cashier

Wal-Mart
Baltimore
10.2015 - 12.2015
  • Professionally greeted customers and guests at all times.
  • Assisted customers with purchasing decisions and suggested selections.
  • Processed monetary, credit and debit transactions accurately.
  • Scanned items to ensure that pricing was accurate.
  • Assisted in various departments to ensure customer’s needs were met.
  • Inspected perishable items and discarded them in accordance with company policy.
  • Assisted with restocking unwanted items to ensure that shelves were properly organized.

Education

GED -

Bccc
Baltimore, MD
02.2018

Some College (No Degree) - Bccc

Baltimore City Community College
Baltimore, MD

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Project management
  • Sales enhancement
  • Conflict resolution
  • Brand imaging
  • Team management
  • Goal setting
  • Problem-solving
  • Organizational skills
  • Creative strategies

Professional References

Available upon request.

Certification

cna

Timeline

CNA

bccc
04.2025 - 07.2025

Ambassador

Instaworks gigs
06.2023 - Current

Counter Staff / General Labor

Instawork
01.2022 - 01.2024

Housekeeper

DoubleTree Hotel
09.2021 - 11.2021

Unarmed Security Guard

Maximum Protective Services
06.2019 - 01.2020

Server

Cracker Barrel
10.2017 - Current

Cashier

Wal-Mart
10.2015 - 12.2015

GED -

Bccc

Some College (No Degree) - Bccc

Baltimore City Community College
Marlene Lyons