Marqia Fox
Silver Spring
Summary
Knowledgeable Program Analyst with a strong background in management, consistently delivering valuable insights and recommendations. Proven track record in optimizing processes and enhancing program efficiency while being enlisted in the United States Air Force. Demonstrated expertise in data analysis and project management. excelling in organizational strategy development and analytical problem resolution. Expert in researching, developing, and implementing policies and procedures, enhancing operational efficiency through comprehensive risk assessments and effective staff training. Adept at utilizing Microsoft Office for impactful documentation and reporting, driving continuous improvement initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System/Program Analyst
Smart1 Management Solutions
07.2023 - 10.2024
- Analyzed program performance data to identify trends and recommend enhancements.
- Developed comprehensive reports to support decision-making and strategic planning initiatives.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Assisted in the implementation of project management tools to track progress and resource allocation.
- Conducted research on best practices to inform program development and policy recommendations.
- Prepared presentations summarizing findings and proposed solutions for senior management review.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
Aviation Resource Manager (Craftsman)
United States Air Force AGR
02.2015 - 02.2021
- Coordinated personnel assignments for optimal resource allocation across aviation operations.
- Implemented process improvements to enhance efficiency in resource management workflows.
- Monitored compliance with aviation regulations and safety standards throughout operations.
- Developed training materials to support staff onboarding and skill enhancement initiatives.
- Analyzed operational data to identify trends and optimize resource deployment strategies.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Championed continuous improvement initiatives within the organization, fostering a culture of innovation and excellence in aviation resource management.
- Supported pilots with timely and accurate flight information, ensuring smooth flight operations.
- Conducted regular audits of existing processes to identify potential inefficiencies or areas where improvements could be made in aviation resource management procedures.
- Streamlined aviation resource management operations by implementing efficient scheduling techniques and software tools.
- Assisted senior leadership in strategic planning efforts related to long-term growth goals within the organization''s aviation sector.
- Provided excellent customer service to internal clients such as pilots, mechanics, air traffic controllers, ensuring their needs were met promptly and professionally.
- Facilitated the training of new Aviation Resource Managers, sharing industry expertise and best practices.
- Trained new hires on equipment operation and proper techniques.
- Participated in project planning meetings to align on tasks and deadlines.
- Expanded skillset through continuous training, staying current on industry trends and new techniques.
Office Manager
Aloe Wellness
05.2022 - 07.2023
- Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
- Managed scheduling and appointments, optimizing calendar efficiency for doctors.
- Implemented filing system improvements, enhancing document retrieval processes and organization..
- Developed office supply inventory management practices, reducing waste and ensuring availability.
- Trained new administrative staff on procedures and software applications for seamless integration.
- Handled sensitive information (HIPAA) with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
CCAF - Aviation Resource Management
Community College of The Air Force
Montgomery, AL10-2020
B.A in Computer Information Systems
Livingstone College
Salisbury, NC06-2013
Skills
- Organizational strategy development
- Business process improvement
- Comprehensive risk assessments
- Verbal and written communication
- Analytical problem resolution
- Staff training and development
- Documentation and reporting
- Project planning
- Detail-oriented approach
- Operational/Personnel management and efficiency
- Safety compliance in aviation
- Federal and state regulation compliance
- Proficient in Microsoft Office suite
Awards
Airman of the Quarter (awarded three times)
Airman of the Year - Dedicated to personal performance and mission fulfillment for squadron, unit, wing and Operations group of the base.
1C0X2 Airman of the Year - Dedicated to personal performance and mission fulfillment in knowledge of career and profession specific duties for an Aviation Resource Manager in the entire Air Force Air National Guard.
Certification
Certificate of Professional Development Performing in a cluster of courses that provide
knowledge and training in a specific competency.
Certificate of Participation Representing the Air National Guard; marched in the 58th
Presidential Inauguration parade executing flawless military honors led by Air Force senior
leaders.
The Army Achievement Medal Performing in various capacities over the years with the Army in a non-combat field, distinguishing self apart from my comrades by meritorious service
and achievement.
Accomplishments
- I played a role in creating as well as executing a plan to deescalate rioting, alongside over 5,000 military members from various states activated in Washington DC. Which helped protect and ensure safety of citizens during summer 2020 Black Lives Matter protests and
2021 January 6th United States Capitol attack.
- I helped monitor/manage medical delinquencies affecting over 100 aircrew which ensured
member compliance w mission readiness standards.
- I oversaw production of 2,000 flight authorization, coordinating, and scheduling over 500
mission departures/arrivals for White House delegates which helped support and maintain
high safety operation standards and certify compliance with military regulations for 118
flight personnel
Timeline
System/Program Analyst
Smart1 Management Solutions
07.2023 - 10.2024
Office Manager
Aloe Wellness
05.2022 - 07.2023
Aviation Resource Manager (Craftsman)
United States Air Force AGR
02.2015 - 02.2021
CCAF - Aviation Resource Management
Community College of The Air Force
B.A in Computer Information Systems
Livingstone College
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