Summary
Overview
Work History
Education
Skills
Timeline
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Marquitta Mack

Upper Marlboro

Summary

Dynamic healthcare professional with extensive experience at MedStar Health, excelling in patient care coordination and scheduling efficiency. Proven ability to enhance patient satisfaction through empathetic communication and proactive issue resolution. Skilled in compliance monitoring and customer service, with a strong attention to detail and a commitment to continuous improvement in healthcare management.

Overview

15
15
years of professional experience

Work History

Senior Patient Care Coordinator

MedStar Health
03.2021 - Current
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Conducted ongoing assessments of departmental processes to identify areas of improvement related to patient care coordination.
  • Enhanced communication between healthcare providers and patients, ensuring timely delivery of test results and updates.
  • Assisted in the development of departmental policies, procedures, and standards for improved patient care coordination.
  • Improved patient satisfaction by addressing concerns promptly and empathetically.
  • Mentored junior staff members, fostering a positive work environment centered on teamwork and collaboration.
  • Participated in continuous professional development opportunities to stay current with industry best practices in patient care coordination.

Patient Health Navigator

MedStar Health
09.2022 - 03.2023
  • Facilitated patient education sessions on various health topics, promoting wellness and disease prevention initiatives.
  • Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
  • Increased patient satisfaction by proactively addressing concerns and resolving issues in a timely manner.
  • Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
  • Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
  • Maintained up-to-date knowledge of healthcare policy changes and industry best practices, ensuring adherence to current guidelines.
  • Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.

Radiology Scheduler

George Washington University Hospital
02.2010 - 11.2018
  • Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
  • Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
  • Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
  • Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.

Education

High School Diploma -

Potomac Job Corp
Washington, DC
06-2002

Skills

  • Healthcare management
  • Scheduling coordination
  • Compliance monitoring
  • Customer service
  • Attention to detail
  • Multitasking
  • Patient care
  • HIPAA compliance

Timeline

Patient Health Navigator

MedStar Health
09.2022 - 03.2023

Senior Patient Care Coordinator

MedStar Health
03.2021 - Current

Radiology Scheduler

George Washington University Hospital
02.2010 - 11.2018

High School Diploma -

Potomac Job Corp

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Marquitta Mack