Marsha Mack
Randallstown
Summary
Versatile professional with a strong background in transportation and corrections, notably with RTW Management. Excelled in enhancing patient and customer satisfaction through exceptional service and adherence to safety protocols. Demonstrated expertise in route planning and defensive driving, alongside a commitment to professionalism and reliability. Proven ability to manage time effectively and maintain confidentiality, showcasing a blend of hard and soft skills.
Energetic and reliable with strong interpersonal skills and commitment to providing safe and timely transportation. Knowledge of basic medical protocols and adherence to safety regulations, with proficiency in navigating routes and managing time efficiently. Dedicated to ensuring positive experience and improving patient transport services.
Overview
53
53
years of professional experience
Work History
Medical Transportation Driver
RTW Management
04.2019 - Current
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Achieved daily preparation for vehicle inspections prior to travel.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Upheld stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
Transportation Driver
Yellow Transportation Company
11.1997 - 10.2018
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
Correctional Officer
Maryland Division Of Corrections
11.1977 - 09.1992
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Observed behavior of residents individually and in groups.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Substitute Teacher
Baltimore City Public Schools
09.1971 - 12.1971
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
- Monitored student behavior and administered discipline as needed.
Education
High School Diploma -
Forest Park High School
Baltimore, MD06-1970
Skills
- Customer Service-oriented
- Defensive driving
- Professionalism and courtesy
- Route planning expertise
- Safe driving techniques
- Wheelchair handling
- Time management
- Reliability
Timeline
Medical Transportation Driver
RTW Management
04.2019 - Current
Transportation Driver
Yellow Transportation Company
11.1997 - 10.2018
Correctional Officer
Maryland Division Of Corrections
11.1977 - 09.1992
Substitute Teacher
Baltimore City Public Schools
09.1971 - 12.1971
High School Diploma -
Forest Park High School
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