Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Carr

Frederic

Summary

Accomplished Senior Clinical Quality RN with a proven track record at Optum, UnitedHealth Group, enhancing compliance and care standards through meticulous chart review and cross-collaboration. Leveraged strong interpersonal skills and care coordination expertise to achieve an error rate of less than 0.05%. Excelled in identifying critical care improvements, underscoring a commitment to quality and efficiency.

OR

Dedicated healthcare provider with strong commitment to Quality documentation to enhance patient outcomes. Enthusiastic about working with diverse populations and fostering cooperation among interdisciplinary teams Adept at creating a supportive and empathetic environment, facilitating open communication with patients, families other disciplines.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance and Member care. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and company objectives. Rssourceful and results driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

27
27
years of professional experience

Work History

Senior Clinical Quality RN

Optum, UnitedHealth Group
09.2008 - Current
  • Review SNF member's clinical records to ensure compliance with Models of Care (MOC) and payor guidelines
  • Confirm accurate documentation for multiple data points (required Health Maintenance screenings, Code Status, decision making capacity, Advanced Care plan).
  • Determine if appropriate referrals were made in a timely fashion when a need was identified.
  • Determine if appropriate communication to PCP/POA was made regarding change in status or need is identified.
  • Identify clinicians who failed to meet documentation criteria be referred to managers for training/re-education.
  • Reviewed over 500 charts per month with an error rate of less than 0.05%.
  • Complete monthly Inter-rater Reliability review to accuracy.
  • Collaborated with peer to create training materials for HouseCall visits. Trained new staff practitioners house face to face on expectations, how to use to use provided documentation tools for their visits. Seek to identify gaps in care and make referrals.
  • Collaborated on Clinical Help line as a Resource for field personnel for unusual situations or documentation questions.

Clinical Nurse Data Reviewer

Tricenturian
02.2006 - 06.2008
  • Reviewed practitioner and hospital records and billing to determine if an appropriate ICD-9 code was applied given the documentation.
  • Ensure Medicare and Medicaid Guidelines were met to allow reimbursement.
  • Review trends with Data Analyst to determine if there was the possibility for Medicare Fraud, Waste or Abuse for further investigation by federal authorities.
  • Complete on site visits to locate additional records and determine if the billed services could have been done at that location. For example a sofa bed in the employee lounge was not appropriate for Sleep Studies.
  • Meet with FBI and CMS leadership to make referrals and update them on current cases.

Legal Nurse Consultant

Hugh Farrell & Associates
07.1998 - 09.2005
  • Litigation support and medical record review for all cases.
  • Provided valuable input during pre-trial conferences based on a deep understanding of both medical terminology and legal processes.
  • Increased the likelihood of positive case resolution through prompt identification of potential areas for settlement negotiations or alternative dispute resolution strategies.
  • Enhanced attorney understanding of complex medical issues by creating clear and concise reports detailing case analysis findings.
  • Reduced workload for legal team members by taking on tasks such as conducting medical literature reviews and analyzing health insurance claims data.
  • Assisted in trial preparation activities, including drafting deposition questions and preparing exhibits that clearly demonstrated key points in the case.
  • Continually expanded professional network within the healthcare community to stay informed about industry trends and developments impacting legal nurse consulting work.
  • Utilized strong communication skills to liaise between legal professionals, patients, family members, and healthcare providers throughout the duration of cases.
  • Identify medical providers and fact witnesses for interview or subpoena.
  • Identify, interview and retain medical experts for chart review and potential trial witness.

RN Clinical Data Reviewer

Medical Site Reviewers LLC
04.2006 - 06.2006

Medical Record reviews utilizing Hedis Hybrid Measures as contracted by health care plan.

Position limited to Hedis Review time frame.

Education

Bachelor of Science - Nursing

University of Maryland, Baltimore
Baltimore, MD
06-1977

Skills

  • Chart review for Quality Improvement or complex analysis
  • Models of care
  • Care coordination
  • Cross collaboration
  • Strong interpersonal skills with the ability to build relationships

Timeline

Senior Clinical Quality RN

Optum, UnitedHealth Group
09.2008 - Current

RN Clinical Data Reviewer

Medical Site Reviewers LLC
04.2006 - 06.2006

Clinical Nurse Data Reviewer

Tricenturian
02.2006 - 06.2008

Legal Nurse Consultant

Hugh Farrell & Associates
07.1998 - 09.2005

Bachelor of Science - Nursing

University of Maryland, Baltimore
Martha Carr