Martha Samantha Noya
Lanham
Summary
Dynamic supervisor with a proven track record at Sweetgreen, excelling in customer service and employee motivation.
Successfully trained teams to enhance operational efficiency and compliance with safety standards, resulting in improved service delivery.
Collaboration and resolving conflicts, ensuring a productive and harmonious work environment.
Overview
19
19
years of professional experience
Work History
Supervisor
Sweetgreen
Rosslyn
11.2017 - Current
- Supervised daily operations to ensure efficient service delivery and adherence to food safety standards.
- Trained and mentored team members on menu items, customer service protocols, and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability while minimizing waste
- Providing constructive feedback to foster employee development and growth.
- Collaborated with management to develop strategies for increasing sales and optimizing operational performance.
- Ensured compliance with health regulations through regular inspections and staff training sessions on hygiene practices.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Cashier Team Lead
Express Check Cash
Silver Spring, MD
04.2011 - 07.2017
- Trained staff on cash handling protocols and customer service best practices.
- Streamlined transaction processes to enhance customer experience and reduce wait times.
- Resolved customer inquiries and disputes, maintaining high satisfaction standards.
- Assisted customers by answering questions.
- Communicated with customers and team members to solve problems.
- Trained and mentored new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Zodiac
Cashier Customer Service
Hyattsville, MD
09.2007 - 03.2011
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Cetis 3
Mexico City Skills
- Customer service
- Employee motivation
- Staff discipline
- Quality control
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Supervisor
Sweetgreen
11.2017 - Current
Cashier Team Lead
Express Check Cash
04.2011 - 07.2017
Zodiac
Cashier Customer Service
09.2007 - 03.2011
High School Diploma -
Cetis 3