Martin Morris
Gaithersburg
Summary
Proven Application Analyst at Marriott International, Inc., adept in application integration and fostering customer relationships. Excelled in enhancing business processes and mentoring teams for improved efficiency. Skilled in technical analysis and customer support, ensuring high-end user satisfaction and system optimization.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Application Analyst
Marriott International, Inc.
12.1999 - Current
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Established and maintained a strong working knowledge of internal systems to provide comprehensive support for end-users, identifying potential areas for enhancement.
- Documented clients' issues and processes of resolution.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Front Office Supervisor
Marriott International, Inc.
04.1996 - 12.1999
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Education
Associate of Science - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Customer Support
- Application Integration
- Business process improvement
- Application Analysis
- Complex Problem-Solving
- End-User Training
- IT support
- Technical Analysis
Certification
Information Technology Infrastructure Library Foundations Certificate.
Help Desk Institute Certification
An excellent tennis player
2019 World Team Tennis Nationals Finalist
2014 Ocean City Singles Open Men's 50 and Over Finalist
4013 World Team Tennis Nationals Finalist
4013 USTA/DC Adults 40 and over 50 Men League Champion
Languages
Arabic
Limited Working
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- A knowledge base author for FOSSE PMS
Timeline
Application Analyst
Marriott International, Inc.
12.1999 - Current
Front Office Supervisor
Marriott International, Inc.
04.1996 - 12.1999
Associate of Science - Information Technology
Northern Virginia Community College
Information Technology Infrastructure Library Foundations Certificate.
Help Desk Institute Certification
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