Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martina Carmona

Germantown

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Hawkers Asian Street Food. Proven ability to manage high-volume dining environments, streamline inventory, and foster guest engagement, resulting in increased customer loyalty and satisfaction. Adept at cash handling and conflict resolution, ensuring a positive atmosphere for both staff and patrons.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Pisco Y Nazca
03.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Bar Manager

Hawkers Asian Street Food
09.2020 - 02.2025
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Medical Assistant

Dr. Gupta's Medical Weight Loss Program
05.2019 - 05.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Host/Server

Not Your Average Joes
09.2018 - 06.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Sales Associate

Ann Taylor Factory
03.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Watkins Mill
Gaithersburg

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • High volume dining
  • Inventory management

Languages

Spanish
Native or Bilingual

Timeline

Server/Bartender

Pisco Y Nazca
03.2025 - Current

Bar Manager

Hawkers Asian Street Food
09.2020 - 02.2025

Medical Assistant

Dr. Gupta's Medical Weight Loss Program
05.2019 - 05.2020

Host/Server

Not Your Average Joes
09.2018 - 06.2019

Sales Associate

Ann Taylor Factory
03.2017 - 01.2019

Watkins Mill

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Martina Carmona