Martina Woolfolk
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advance Radiology
09.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering atmosphere of trust within clinic for over 10 years.
- Filed and maintained patient records in accordance with HIPAA regulations.
Certified Dialysis Technician
Fresenius Medical Care Dialysis
04.2021 - 04.2022
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Performed routine quality control and safety checks on all equipment.
- Monitored patients throughout dialysis process, quickly identifying and addressing any complications or concerns.
- Provided in-patient care for 15 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient Intake
- Scheduling appointments
- Healthcare industry understanding
- Sterilization procedures
- Interpreting physician orders
- Resolving Problems
Certification
- Certified Nursing Assistance
- Phlebotomy Certified
Timeline
Patient Service Representative
Advance Radiology
09.2023 - Current
Certified Dialysis Technician
Fresenius Medical Care Dialysis
04.2021 - 04.2022
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