Summary
Work History
Education
Skills
References
Timeline
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Martine Morgan

Owings Mills

Summary

Detail-oriented collections agent with proven success in managing accounts and negotiating payment plans. Strong communicator committed to educating customers and ensuring compliance with company policies.

Work History

Collections Agent

Unicomer
Kingston
2018 - 2019
  • Managed customer accounts and resolved payment issues efficiently.
  • Communicated payment plans to customers with clarity and professionalism.
  • Collaborated with team members to share best practices in collections strategies.
  • Handled inbound and outbound calls to discuss payment arrangements with clients.
  • Educated customers on company policies regarding collections and payments.
  • Escalated unresolved accounts to management for further action as needed.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.

Cashier

Unicomer
Kingston
2010 - 2018
  • Processed customer transactions efficiently using advanced point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer and balanced transactions at end of shifts.
  • Handled returns and exchanges following company policies and procedures.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Resolved customer complaints promptly to maintain a positive shopping experience.
  • Trained new cashiers on register operations and customer service standards.

Cashier Supervisor

Unicomer
Kingston
2007 - 2010
  • Supervised daily cashier operations and maintained efficient workflow.
  • Trained new cashiers on register systems and customer service standards.
  • Managed cash handling procedures to ensure accuracy and security.
  • Implemented training programs to enhance team performance and service quality.
  • Conducted regular audits on cash registers to ensure compliance with policies.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.

Front End Supervisor

Shoppers Fair Jamaica
Kingston
1997 - 2002
  • Supervised daily operations to ensure efficient store functionality.
  • Trained staff on customer service techniques and product knowledge.
  • Implemented visual merchandising strategies to enhance product displays.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Managed inventory levels and conducted regular stock assessments.
  • Collaborated with management to develop promotional strategies for sales events.
  • Monitored store cleanliness and maintained safety standards consistently.

Education

Customer Service

National Vocational Qualifications of Jamaica
Kingston, Jamaica
01-2009

High School Diploma -

Gaynstead High School
Kingston, Jamaica
01-1983

Skills

  • Debt negotiation
  • Payment processing
  • Account management
  • Customer education
  • Compliance adherence
  • Customer relationship management
  • Data entry accuracy
  • Team collaboration
  • Time management
  • Financial controls development
  • Collections process improvement
  • Billing procedures

References

References available upon request.

Timeline

Collections Agent

Unicomer
2018 - 2019

Cashier

Unicomer
2010 - 2018

Cashier Supervisor

Unicomer
2007 - 2010

Front End Supervisor

Shoppers Fair Jamaica
1997 - 2002

Customer Service

National Vocational Qualifications of Jamaica

High School Diploma -

Gaynstead High School

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Martine Morgan