MARY SARPONG

As a Certified Pharmacy Technician with over a year of experience in a high-volume retail pharmacy, I am eager to bring my commitment to patient care and strong customer service skills to a Patient Care Representative role. Throughout my experience, I have helped hundreds of patients navigate their medication needs ensuring they feel informed, reassured, and supported every step of the way. In my current role, I routinely resolve insurance questions, clarify prescription instructions, and ensure every patient receives safe, accurate service. I am highly skilled in maintaining patient confidentiality, handling sensitive health and financial information, and providing clear, compassionate communication in what can be a stressful or time sensitive situations. Working in a busy pharmacy has strengthened my ability to multitask, stay organized, and remain calm under pressure, which I believe is vital for delivering excellent patient experiences in a medical office or hospital setting. I am well-versed in medical terminology, insurance processes, and the importance of HIPPA and company policy. Above all, my goal has always been to ensure every patient feels heard, respected, and cared for. I am excited to bring this same dedication, attention to detail, and passion for service to your team as a Patient Care Representative helping patients feel welcomed and supported from the moment they walk in the door.