Mary Dannett
Baltimore
Summary
Professional with extensive experience in dental billing and patient care, recognized for optimizing workflows and enhancing patient education in dynamic settings. Proficient in administrative functions with a strong grasp of dental compliance and operational standards. Demonstrated ability in inventory management and customer service, contributing to efficient inner-office operations. Effective communicator and problem-solver, fostering a supportive environment for patients and staff alike.
Overview
12
12
years of professional experience
Work History
Insurance Coordinator & Administrative Assistant
Valley Dental Health
Baltimore
08.2022 - Current
- Facilitated timely claim submissions by collaborating with dental staff and utilizing billing systems.
- Processed dental claims using industry-standard software for efficient operations.
- Verified insurance eligibility and benefits before treatment initiation to reduce errors.
- Resolved patient account discrepancies through strategic communication measures.
- Educated patients on financial obligations and payment options effectively.
- Submitted appeals for denied claims, monitoring payer status updates diligently.
- Managed front desk operations, including appointment scheduling and payment collection.
- Collaborated with team members to enhance office workflow efficiency.
Personal Care Assistant
Caring Hearts Home Health Care
Edgewood
01.2018 - 10.2022
- Developed individualized care plans tailored to client requirements.
- Monitored and documented client health regularly to ensure well-being.
- Collaborated with healthcare professionals to provide comprehensive client care.
- Trained new caregivers on company policies and home care best practices.
- Managed medication administration with precise documentation of distribution.
- Maintained accurate records of medication usage and distribution reports.
- Assisted clients with daily activities, fostering improved quality of life.
- Coordinated patient care plans with medical staff and communicated treatment details to clients.
Personal Care Assistant
Better Caring Nurses
Edgewood
03.2014 - 04.2018
- Monitored client health, reporting changes to healthcare professionals.
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided emotional support and companionship to enhance client well-being.
- Administered medications to residents in compliance with regulations.
- Documented medication administration and patient observations accurately.
- Collaborated with healthcare team to ensure coordinated care and safety.
- Communicated effectively with physicians and pharmacists regarding medication issues.
- Coordinated schedules for appointments, therapy sessions, and medication management.
Education
Dental Assisting & Radiology - Dental Assistant
Harford Community College
Bel Air, MD03-2006
Some College (No Degree) -
Sir Joiner Douglas College
Baltimore, MD10-2004
High School Diploma -
Harford Technical High School
Bel Air, MD06-1999
Skills
- Insurance verification and claims processing
- Appeal submissions
- Patient education
- Customer relationship management
- Appointment scheduling
- Interpersonal communication
- Workflow optimization
- Dental staff support
- Punctual and reliable
References
References available upon request.
Timeline
Insurance Coordinator & Administrative Assistant
Valley Dental Health
08.2022 - Current
Personal Care Assistant
Caring Hearts Home Health Care
01.2018 - 10.2022
Personal Care Assistant
Better Caring Nurses
03.2014 - 04.2018
Dental Assisting & Radiology - Dental Assistant
Harford Community College
Some College (No Degree) -
Sir Joiner Douglas College
High School Diploma -
Harford Technical High School