Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Mosley

Hyattsville

Summary

Results-oriented professional with a proven track record of improving operational efficiency and client satisfaction at Carroll LLC and Greyhound. Specializing in operations management and customer relations, demonstrated through effective cost control and team development. Notable achievements include significant improvements in financial accuracy and service quality, leveraging skills in staff evaluations and team motivation.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Carroll Llc
01.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Customer Service Representative Team Lead

Greyhound: Bus Station
03.2020 - 09.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assistant Manager

Bojangles' Famous Chicken 'n Biscuits
03.2006 - 09.2021
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Associate Degree in Nursing - Nursing

PGCC
05-2028

Diploma - Basic

Southeast High School
06.1984

Skills

  • Product and service knowledge

  • Staff Training and Development

  • Task Delegation

  • Operations Management

  • Sales monitoring

Languages

English
Elementary

Timeline

Assistant Manager

Carroll Llc
01.2022 - Current

Customer Service Representative Team Lead

Greyhound: Bus Station
03.2020 - 09.2022

Assistant Manager

Bojangles' Famous Chicken 'n Biscuits
03.2006 - 09.2021

Diploma - Basic

Southeast High School

Associate Degree in Nursing - Nursing

PGCC

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Mary Mosley