MARY YANG
Rockville
Summary
Results-driven professional with 14+ years in clinical management and education, now enhancing household efficiency as a Home Manager. Proven track record in optimizing care processes and anticipating family needs, contributing to improved operational effectiveness and satisfaction.
Overview
29
29
years of professional experience
Work History
Home Manager
Home Management
01.2023 - Current
- Anticipated family members' needs during daily transitions, ensuring seamless household operations.
- Streamlined management of household needs and daily schedules to enhance daily family routines.
- Facilitated structure and time management for school assignments and extracurricular activities, promoting balance and focus.
Independent Educator & Military Medical Liaison
Independent Educator & Military Medical Liaison
01.2015 - 01.2022
- Collaborated with CNFK medical director to update medical guidelines, enhancing care coordination for service members.
- Coordinated communication between CNFK medical director and healthcare providers, streamlining access to care for service members.
- Served as volunteer liaison and translator, identifying care gaps for service members at national health facilities to improve health outcomes.
- Planned daily homeschool curriculum, including STEM, arts, Korean language, and community outreach.
Medicare Utilization Case Manager
MetroPlus Health Plan
NYC
09.2010 - 02.2014
- Evaluated Medicare case reviews for medical necessity, ensuring compliance with CMS guidelines and adherence to regulatory timeframes.
- Spearheaded process optimization initiative, increasing case reviews by 35% and achieving CMS audit ranking of #2 nationally in 2012.
- Coordinated communication on patient care issues among deputy chief medical officer, utilization management director, and physician’s offices, effectively managing complex cases.
- Oversaw acute and concurrent inpatient admissions, continued stays, outpatient requests, and home care services for regulatory compliance.
Clinical Support Educator, Utilization Department
Global Health Incorporated
NYC
03.2006 - 06.2010
- Trained incoming nurse case managers and appeals staff on utilization protocols to ensure compliance and effectiveness.
- Maintained orientation materials and facilitated quarterly continuing education sessions to enhance staff knowledge and skills.
- Conducted quarterly audit reviews of case management and appeals cases to ensure compliance.
- Assisted in complex medical and high-dollar case reviews to optimize transitions of care.
- Processed high volume of daily cases accurately, consistently meeting quota and prioritizing patient needs.
- Reduced onboarding time for new staff by 30% through creation of nurse case manager training manual.
- Renamed Emblem Health NYC.
Registered Nurse, Cardiac Unit
North Shore University Hospital- Long Island Jewish Health System
12.2004 - 03.2006
- Provided direct patient care for stable cardiac patients, monitoring cardiac status effectively.
Assisted with bedside interventional procedures, including cardioversion and pacemaker placement.
Facilitated pre- and post-procedure recovery for cardiac catheterization and open-heart surgery.
Assessed patient knowledge to provide education on medications, procedures, and lifestyle changes. - Administered medications and monitored patient vital signs in cardiac care.
- Educated patients and families on heart health management and recovery.
- Collaborated with interdisciplinary teams to develop patient care plans.
Registered Nurse, Cardiac Stepdown Unit
Robert Wood Johnson University Hospital
NJ
09.2001 - 08.2003
- Directed patient care for acute cardiac patients, monitoring cardiac status and assisting with bedside procedures.
- Facilitated pre- and post-procedure recovery for pacemaker placements and cardiac catheterizations, ensuring patient comfort and safety.
- Conducted assessments of patient knowledge while educating on medications, procedures, and lifestyle changes.
- Provided skilled care for patients using tracheostomy/ventilation support and receiving dialysis.
- Administered respiratory devices, including BiPAP and CPAP machines, alongside parenteral and stoma care.
- Executed complex wound care management and triaged patients for transfer to intensive care, enhancing patient care continuity.
- Collaborated with interdisciplinary team to optimize patient outcomes and streamline discharge planning.
Administrative Assistant
UMDNJ – Graduate School of Pharmacology & Toxicology
NJ
01.1997 - 01.1999
- Supported office manager in managing daily operations for graduate program, enhancing workflow efficiency.
- Streamlined document organization for instructors and department accountant, improving accessibility and retrieval.
- Transcribed exam questions from dictation, facilitating academic processes and ensuring accuracy.
Education
Bachelor of Science - Nursing
Rutgers, The State University of New Jersey
New Brunswick, NJ05-2001
Skills
- Health and safety compliance
- Process optimization
- Training development
- Crisis intervention
- Scheduling proficiency
- Time management
- Attention to detail
- Exceptional organization
- Strong overall technical knowledge and proficient with MS Office Suite; Typing: 95 wpm
- Problem solving
- Effective communication
- Team collaboration
- Facilitation skills
- Adaptability
Certifications And Education
- Registered Nurse, RN Licenses, CA (active), NY (active)
- BLS & ACLS certification, current
- Bachelor of Science/Nursing, Rutgers, The State University of New Jersey, 05/01
Volunteer Leadership And Community Service
- Active parent volunteer, Otis Elementary & Stone Mill Elementary School, 01/21, Current
- Organizer, Food & supply drives for Busan women/children’s shelter, 01/19, 12/21
- Volunteer, American Red Cross at Bangor Medical Clinic, 01/14, 12/15
- Weekly kitchen prep volunteer, God’s Love We Deliver NYC, 01/10, 12/12
- Volunteer, NYC Habitat for Humanity, 01/06, 12/13
- Program assistant, Weekly Saturday program serving underprivileged children (Bronx, NY), 01/04, 12/05
- Participant, Non-profit overseas trips, 01/01, 12/15
Other
Strong overall technical knowledge and proficient with MS Office Suite; Typing: 95 wpm, English, Korean, basic knowledge of Spanish
Languages
English
Professional
Korean
Professional
Spanish
Elementary
French
Limited
Affiliations
- Enjoys running, cooking, reading, bird-watching, and watching movies with my family
Timeline
Home Manager
Home Management
01.2023 - Current
Independent Educator & Military Medical Liaison
Independent Educator & Military Medical Liaison
01.2015 - 01.2022
Medicare Utilization Case Manager
MetroPlus Health Plan
09.2010 - 02.2014
Clinical Support Educator, Utilization Department
Global Health Incorporated
03.2006 - 06.2010
Registered Nurse, Cardiac Unit
North Shore University Hospital- Long Island Jewish Health System
12.2004 - 03.2006
Registered Nurse, Cardiac Stepdown Unit
Robert Wood Johnson University Hospital
09.2001 - 08.2003
Administrative Assistant
UMDNJ – Graduate School of Pharmacology & Toxicology
01.1997 - 01.1999
Bachelor of Science - Nursing
Rutgers, The State University of New Jersey