Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
Generic

Maryann Okegubwu

Hanover

Summary

Dynamic barista with a proven track record at Live Casino of Maryland, excelling in customer service and team collaboration. Skilled in accurate money handling and adept at upselling, I consistently enhanced the guest experience while maintaining high standards of cleanliness and efficiency. Passionate about delivering quality beverages and fostering a positive atmosphere.

Overview

1
1
year of professional experience

Work History

Barista

Live Casino Of Maryland
Hanover
02.2025 - Current
  • Prepared and served diverse coffee beverages, including espresso drinks and teas.
  • Maintained cleanliness and organization of the coffee shop environment to enhance the customer experience.
  • Operated espresso machines and coffee-making equipment with efficiency.
  • Assisted customers with menu selections while delivering friendly service.
  • Handled cash register transactions and processed payments with accuracy.
  • Collaborated with team members to efficiently manage high-demand periods.
  • Followed food safety protocols to maintain beverage quality.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.

Team Associate/ Cashier

Chipotle Grill
Hanover
07.2024 - 02.2025
  • Maintained a favorable working relationship with all other company team members to foster a cooperative, harmonious working climate, and help keep high morale, productivity, and efficiency.
  • Kept work areas clean.
  • Being able to think quickly, take problems in stride, and work well as part of a team.
  • Accuracy in completing assigned duties under pressure, and promptly.
  • Handled complaints with patience and grace.
  • Followed portion guidelines to ensure cost control while maximizing the guest.
  • Delivered an unparalleled guest experience through the best combination of food and drinks.
  • Kept supervisors informed of all problems, or unusual matters of significance.
  • Greeted customers in a friendly and timely manner.
  • Created a warm, fun atmosphere for guests and team members.
  • Adhered to the company's sanitation procedures.
  • Accurately prepared customers' food and drink orders.
  • Maintained a thorough understanding of all menu items, and is able to answer questions regarding food and drink items, and their preparation.
  • Maintained responsibility for the personal bank and ensured all financial transactions were accurate by operating credit card machines correctly, calculating and returning appropriate change, and maintaining adequate cash and coin for making change.
  • Completing station work at the beginning and end of my shift.
  • Ability to stand, and ability to sit for long periods of time.
  • Learned all required tasks quickly to maximize performance.
  • I took prompt corrective action where necessary, or suggested alternative courses of action.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained and presented a positive, enthusiastic attitude toward the job and the company.

Education

Associate of Arts - Computer Science

Howard Community College
Columbia, MD
05-2027

High School Diploma -

Elizabeth Seton High School
Bladensburg, MD
07-2024

Skills

  • Customer service expertise
  • Multitasking ability
  • Basic computer proficiency
  • Accurate money handling
  • Problem-solving skills
  • Active listening and communication
  • Meeting facilitation
  • Team collaboration
  • Time management
  • Python programming fundamentals
  • Programming languages: Java, C, NET

Volunteer work

  • Supported efficient operations at homeless shelter by buying and sharing of food and supplies every month.

Timeline

Barista

Live Casino Of Maryland
02.2025 - Current

Team Associate/ Cashier

Chipotle Grill
07.2024 - 02.2025

Associate of Arts - Computer Science

Howard Community College

High School Diploma -

Elizabeth Seton High School

Similar Profiles

CREATE PROFILE
Maryann Okegubwu