Marykatherine Patopie
Dunkirk
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, customer service, payroll processing, and reliable. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
API
01.1999 - 10.2025
- Streamlined office operations, enhancing workflow efficiency and productivity.
- Managed vendor relationships, ensuring timely procurement of office supplies and services.
- Implemented new scheduling system, improving staff coordination and resource allocation.
- Trained and mentored administrative staff, fostering professional development and team cohesion.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Completed weekly payroll for 54 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Shift Manager
Rite Aide Pharmacy
01.2009 - 06.2013
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on efficient workflow practices.
- Implemented process improvements, enhancing productivity and reducing waste.
- Coordinated staff schedules, optimizing resource allocation for peak times.
- Resolved customer issues promptly, maintaining high satisfaction rates.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw loading and unloading of packages in stock room
- Collaborated with other leaders and executives to direct workflow and support operations.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma -
Bowie High School
Bowie, MDSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Administrative support
- Payroll processing
- Payroll and budgeting
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Employee supervision
- Employee training
- Supply management
- Team bonding
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Effective communication
- Verbal and written communication
- Phone and email etiquette
- Customer service management
- Goal setting
Certification
Notary
Timeline
Shift Manager
Rite Aide Pharmacy
01.2009 - 06.2013
Office Manager
API
01.1999 - 10.2025
High School Diploma -
Bowie High School