Mason Donelson
Upper Marlboro
Summary
My name is Mason Donelson. I pride myself on being a responsive team leader with a strong ethical background, combined with a motivational and encouraging leadership approach. A problem-solver and planner who enjoys taking on complex opportunities to hone my skills and promote business success. I am a well-organized and proactive retail professional with excellent communication skills. I'm excited to apply my personal experiences in management and leadership to an organization where I have the opportunity to exude my talents and skill set.
Overview
11
11
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
Bowie
08.2017 - Current
- Efficiently managed the cash register, processing an average of 30 transactions per shift, while delivering friendly, prompt service to enhance customer satisfaction.
- Directed store cleanliness and visual merchandising, boosting customer satisfaction by 20%, and sales by 15%.
- Ensured seamless operations by signing for an average of 10 incoming shipments weekly in the manager's absence, maintaining workflow continuity, and reliability.
- Engaged with over 50 customers daily to uncover their needs and gather actionable feedback, leading to enhanced operational efficiency and improved service.
- Incorporated impactful promotional displays that increased customer engagement by 20%.
Security Officer
MGM Resorts
Oxon Hill
11.2020 - 08.2021
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Enforced established security and safety procedures of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Responded to alarms and disturbances to maintain safety.
- Managed individuals and baggage for devices, weapons and other prohibited items.
- Triaged situations effectively and communicated vital information with clarity under critical circumstances while working under minimum supervision.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Provided security presence for large events with more than 1000 attendees.
- Immediately reported safety hazards for remediation response.
Warehouse Associate
Aldelano
Columbia
09.2014 - 08.2015
- Packed and labeled merchandise for efficient loading and shipment to customers.
- Maintained accurate inventory records through manual and computerized systems.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Assembled customer orders from stock ensuring that correct number and types of products were picked accurately.
- Prepared daily shipments in temperature-controlled warehouse environment.
- Operated special-purpose equipment to move boxes, containers, and pallets efficiently.
- Organized warehouse layout to optimize space and facilitate high-volume traffic flow.
Education
Some College (No Degree) - Health And Wellness
Arizona State University
Tempe, AZHigh School Diploma -
Lanham Christian School
Lanham, MD05.2013
Skills
- Client support services
- Team training skills
- Leadership abilities
- Microsoft suite proficiency
- Quality control measures
- Community specialist planning and intervention
- Emergency response planning
- Dispute resolution techniques
- Interpersonal communication
- Report writing and analysis
- Inventory and logistics management
Timeline
Security Officer
MGM Resorts
11.2020 - 08.2021
Shift Manager/Key Holder
Starbucks
08.2017 - Current
Warehouse Associate
Aldelano
09.2014 - 08.2015
Some College (No Degree) - Health And Wellness
Arizona State University
High School Diploma -
Lanham Christian School