Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mason Sheppard

Conowingo

Summary

Hardworking HVAC Service Technician bringing more than 3 years of experience in diagnosing faults and completing repairs on HVAC/R equipment. Carried out professional installation work and repair to residential HVAC and air handling units. Trained in working at heights and in safety procedures including Lock Out-Tag Out.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HVAC Service Technician

Dixie Land Energy
Nottingham, PA
02.2025 - 06.2026
  • Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
  • Conducted routine maintenance on heating and cooling units, enhancing system reliability.
  • Installed new HVAC equipment, adhering to industry standards and safety protocols.
  • Collaborated with team members to troubleshoot complex HVAC issues effectively.
  • Utilized diagnostic tools to identify system malfunctions and recommend solutions promptly.
  • Assisted in training new technicians on operational procedures and safety measures.
  • Provided exceptional customer service by communicating clearly about repairs and maintenance plans.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Optimized performance by balancing systems and calibrating controls.
  • Installed supporting components such as fuel lines and wiring to complete systems.

HVAC Service Technician

Krause Companies
Bel Air, MD
08.2024 - 02.2025
  • Installed HVAC systems in residential and commercial settings, ensuring compliance with safety standards.
  • Utilized hand tools, power tools, and diagnostic equipment to complete installations accurately.
  • Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Installed components to improve HVAC system performance.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Calibrated equipment to achieve maximum efficiency.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.

HVAC Service Technician

Horizon Services Inc.
Havre De Grace, MD
07.2023 - 08.2024
  • Maintained accurate service records for each job completed, ensuring compliance with regulations.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Performed routine maintenance on heating and cooling systems.
  • Inspected cooling systems and identified potential problems.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Optimized performance by balancing systems and calibrating controls.
  • Utilized diagnostic tools to identify system malfunctions and recommend solutions promptly.
  • Collaborated with team members to troubleshoot complex HVAC issues effectively.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Provided exceptional customer service by communicating clearly about repairs and maintenance plans.

BLS Provider/Driver

Medcare Transportation
Towson, MD
09.2022 - 07.2023
  • Operated vehicles safely, adhering to all traffic regulations and company policies.
  • Managed transportation schedules, ensuring timely pickups and drop-offs for clients.
  • Assisted clients with mobility needs, providing compassionate support during transport.
  • Documented transportation logs accurately, maintaining compliance with regulatory requirements.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Operated emergency vehicles to transport patients swiftly and safely to medical facilities.
  • Ensured compliance with all relevant health and safety regulations, contributing to a safe work environment for colleagues.
  • Assisted emergency medical technicians with basic life support procedures when necessary, contributing to positive patient outcomes.
  • Collaborated with other healthcare professionals to provide seamless patient handovers upon arrival at medical facilities.

Picker Packer

WebstaurantStore
Aberdeen, MD
07.2022 - 09.2022
  • Operated pallet jack to efficiently transport products within warehouse.
  • Accurately picked and packed customer orders to ensure timely delivery.
  • Maintained organization of inventory, optimizing space utilization in storage areas.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Education

High School Diploma -

Pennfoster Online Highschool
York, PA

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Repairs and troubleshooting
  • Piping and brazing
  • Flexible and adaptable
  • Listening skills
  • Leak checks
  • Troubleshooting skills
  • Troubleshooting components
  • Multitasking
  • Heating and ventilation repairs
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Thermostat installation
  • Performing maintenance
  • Wiring testing
  • Relationship building
  • Motor replacement
  • Equipment servicing
  • Safety protocols
  • Diagnostic abilities
  • Maintaining inventory
  • Professionalism
  • Client needs assessment

Certification

  • EPA Universal Card
  • Maryland HVAC/R Apprentice License
  • Certified Heat Exchanger Expert

Timeline

HVAC Service Technician

Dixie Land Energy
02.2025 - 06.2026

HVAC Service Technician

Krause Companies
08.2024 - 02.2025

HVAC Service Technician

Horizon Services Inc.
07.2023 - 08.2024

BLS Provider/Driver

Medcare Transportation
09.2022 - 07.2023

Picker Packer

WebstaurantStore
07.2022 - 09.2022

High School Diploma -

Pennfoster Online Highschool
Mason Sheppard