Mason Sheppard
Conowingo
Summary
Hardworking HVAC Service Technician bringing more than 3 years of experience in diagnosing faults and completing repairs on HVAC/R equipment. Carried out professional installation work and repair to residential HVAC and air handling units. Trained in working at heights and in safety procedures including Lock Out-Tag Out.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HVAC Service Technician
Dixie Land Energy
Nottingham, PA
02.2025 - 06.2026
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on heating and cooling units, enhancing system reliability.
- Installed new HVAC equipment, adhering to industry standards and safety protocols.
- Collaborated with team members to troubleshoot complex HVAC issues effectively.
- Utilized diagnostic tools to identify system malfunctions and recommend solutions promptly.
- Assisted in training new technicians on operational procedures and safety measures.
- Provided exceptional customer service by communicating clearly about repairs and maintenance plans.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Optimized performance by balancing systems and calibrating controls.
- Installed supporting components such as fuel lines and wiring to complete systems.
HVAC Service Technician
Krause Companies
Bel Air, MD
08.2024 - 02.2025
- Installed HVAC systems in residential and commercial settings, ensuring compliance with safety standards.
- Utilized hand tools, power tools, and diagnostic equipment to complete installations accurately.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Installed components to improve HVAC system performance.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
- Traveled to job sites for both scheduled and emergency appointments.
- Calibrated equipment to achieve maximum efficiency.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
HVAC Service Technician
Horizon Services Inc.
Havre De Grace, MD
07.2023 - 08.2024
- Maintained accurate service records for each job completed, ensuring compliance with regulations.
- Assisted in maintenance, repair and installation of ventilation systems.
- Performed routine maintenance on heating and cooling systems.
- Inspected cooling systems and identified potential problems.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Optimized performance by balancing systems and calibrating controls.
- Utilized diagnostic tools to identify system malfunctions and recommend solutions promptly.
- Collaborated with team members to troubleshoot complex HVAC issues effectively.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Provided exceptional customer service by communicating clearly about repairs and maintenance plans.
BLS Provider/Driver
Medcare Transportation
Towson, MD
09.2022 - 07.2023
- Operated vehicles safely, adhering to all traffic regulations and company policies.
- Managed transportation schedules, ensuring timely pickups and drop-offs for clients.
- Assisted clients with mobility needs, providing compassionate support during transport.
- Documented transportation logs accurately, maintaining compliance with regulatory requirements.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Operated emergency vehicles to transport patients swiftly and safely to medical facilities.
- Ensured compliance with all relevant health and safety regulations, contributing to a safe work environment for colleagues.
- Assisted emergency medical technicians with basic life support procedures when necessary, contributing to positive patient outcomes.
- Collaborated with other healthcare professionals to provide seamless patient handovers upon arrival at medical facilities.
Picker Packer
WebstaurantStore
Aberdeen, MD
07.2022 - 09.2022
- Operated pallet jack to efficiently transport products within warehouse.
- Accurately picked and packed customer orders to ensure timely delivery.
- Maintained organization of inventory, optimizing space utilization in storage areas.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
High School Diploma -
Pennfoster Online Highschool
York, PASkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Repairs and troubleshooting
- Piping and brazing
- Flexible and adaptable
- Listening skills
- Leak checks
- Troubleshooting skills
- Troubleshooting components
- Multitasking
- Heating and ventilation repairs
- Active listening
- Effective communication
- Verbal and written communication
- Thermostat installation
- Performing maintenance
- Wiring testing
- Relationship building
- Motor replacement
- Equipment servicing
- Safety protocols
- Diagnostic abilities
- Maintaining inventory
- Professionalism
- Client needs assessment
Certification
- EPA Universal Card
- Maryland HVAC/R Apprentice License
- Certified Heat Exchanger Expert
Timeline
HVAC Service Technician
Dixie Land Energy
02.2025 - 06.2026
HVAC Service Technician
Krause Companies
08.2024 - 02.2025
HVAC Service Technician
Horizon Services Inc.
07.2023 - 08.2024
BLS Provider/Driver
Medcare Transportation
09.2022 - 07.2023
Picker Packer
WebstaurantStore
07.2022 - 09.2022
High School Diploma -
Pennfoster Online Highschool