Mathew Alston
District Heights
Summary
Business Administration graduate (Magna Cum Laude, 3.82 GPA) with hands-on experience in marketing, operations, and business development. Seeking position to apply degree knowledge and grow professionally within an organization. Proven ability to manage projects from conception to execution, analyze business data, and implement process improvements. Quick learner with strong work ethic, eager to contribute to team goals and develop expertise across business functions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Dockmaster/Docksteward
Capital Yacht Club
Washington
02.2020 - Current
- Manage daily operations for 50+ vessel accounts while maintaining 100% compliance with safety and environmental regulations
- Process Improvement: Implemented digital check-in system reducing wait times by 25% and streamlining operational workflows
- Data Analysis: Analyzed operational metrics and member feedback to identify improvement opportunities, resulting in 20% efficiency gains
- Team Management: Trained and supervised 3 seasonal dock attendants, improving productivity by 20% through clear guidance and performance management
- Increased member satisfaction scores by 15% through proactive communication and responsive problem-solving
- Recognized with merit-based compensation increases totaling 52% since 2020 for operational excellence
Founder & Marketing Director
Royal Rebels
01.2016 - 12.2020
- Conceptualized and launched brand, managing all aspects of brand strategy, product development, inventory, and marketing execution
- Marketing & Brand: Built social media presence from zero to 12,000+ followers across Instagram, Facebook, and Twitter through consistent strategy and engagement
- Content Production: Created 50+ commercial videos and professional product photography using Adobe Creative Suite (Photoshop, Premiere Pro)
- E-Commerce & Operations: Generated nationwide sales through website management, inventory coordination, fulfillment, and customer communications
- Brand Design: Designed complete brand identity including logo, packaging, and digital marketing collateral
- Market Analysis: Analyzed market trends and customer feedback to optimize product offerings and messaging
- Key Learning: Gained foundational experience across marketing, operations, and business management-developed strong understanding of business execution and identified passion for professional marketing role
- Urban Streetwear Brand
Customer Service Representative
TJ Maxx
Washington
07.2017 - 07.2018
- Problem-Solving: Resolved 95% of customer complaints within 24 hours, improving store Net Promoter Score
- Operations/Process Improvement: Redesigned supply ordering system, reducing procurement time by 40% and cutting stock shortages by 30%
- Managed inventory, point-of-sale operations, and maintained excellent customer service standards
Marketing Intern
Denim Killer
Washington
06.2014 - 08.2014
- Managed daily social media strategy and content across Facebook and Instagram, driving audience growth and brand engagement
- Analytics: Tracked and analyzed social media metrics (engagement, reach, impressions, follower growth), provided weekly performance reports
- Collaborated with product and marketing teams on promotional content for launches and campaigns
- Identified content trends and engagement patterns through analytics, made data-backed recommendations to improve performance
Education
Bachelor of Science - Business Administration
Walden University
Phelps Architecture, Construction High School
Washington, DCSkills
- Process Improvement
- Operations Optimization
- Strategic Planning
- Market Analysis
- Financial Analysis
- Business Metrics
- Data Analysis
- Digital Marketing
- Content Strategy
- Social Media Management
- Brand Development
- SEO Basics
- Content Calendar Planning
- Community Engagement
- Adobe Creative Suite
- Google Analytics
- Google Ads
- Data Analysis Tools
- Team Leadership
- Project Execution
- Customer Service Excellence
- Vendor Relations
- E-Commerce Management
- Training
- Reporting
Certification
- Google Analytics Certified
- Google Ads Certified (Display & Search Advertising)
- Google Ads Measurement Certified
Core Competencies
Process Improvement, Operations Optimization, Strategic Planning, Market Analysis, Financial Analysis, Business Metrics, Data Analysis, Digital Marketing, Content Strategy, Social Media Management, Brand Development, SEO Basics, Content Calendar Planning, Community Engagement, Adobe Creative Suite (Photoshop, Premiere Pro), Google Analytics, Google Ads, Data Analysis Tools, Team Leadership, Project Execution, Customer Service Excellence, Vendor Relations, Budget Management, E-Commerce Management, Training, Reporting
Timeline
Assistant Dockmaster/Docksteward
Capital Yacht Club
02.2020 - Current
Customer Service Representative
TJ Maxx
07.2017 - 07.2018
Founder & Marketing Director
Royal Rebels
01.2016 - 12.2020
Marketing Intern
Denim Killer
06.2014 - 08.2014
Bachelor of Science - Business Administration
Walden University
Phelps Architecture, Construction High School