Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matt Dawson

Sudlersville

Summary

Accomplished Account Manager with a proven track record at City General Inc., adept in electrical troubleshooting and fostering strong client relationships. Increased client satisfaction significantly by resolving complex issues and coordinating effective project executions. Skilled in electrical testing and project management, ensuring high client retention and team productivity.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Manager

City General Inc.
02.2018 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
  • Provide cost estimating service to clients.
  • Played an integral role in project kick-off meetings, ensuring a smooth transition from the estimation phase to actual execution.
  • Schedule service appointments with clients.
  • Ensured timely project completion by coordinating labor teams effectively.
  • Managed labor schedules for optimal productivity and cost effectiveness.

Service Manager

Chesapeake Electrical Systems Inc
07.2014 - 02.2018
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Service Account Manager

Specified Electrical Systems
10.2012 - 06.2014
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

DC Service Manager

MONA ELECTRIC GROUP INC.
03.2007 - 10.2012
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

Journeyman Electrician - Electrical

Local 26 IBEW Apprenticeship
Washington DC
07-1993

High School Diploma -

Wicomico Senior High
Salisbury, MD
05-1985

Skills

  • Electrical repairs
  • Electrical installation
  • Electrical troubleshooting
  • Lighting systems
  • Electrical testing
  • Electrical equipment maintenance
  • Power distribution
  • Control circuit troubleshooting
  • Low-voltage systems
  • National electrical code
  • Fire alarm systems
  • Project management

Accomplishments

With more than 35 years in the electrical industry, I have use my training, experience and motivation to advance from an apprentice to account manager. I have supervised as many as 25 service technician, providing the valuable leadership to earn the respect of my peers. Together we have built many customer relationship that have been loyal to the services I have provided.

Certification

  • First Aid and Basic Life Support
  • Fork Lift Safety
  • OSHA 30
  • NFPA 70E
  • Asbestos Awareness

Timeline

Account Manager

City General Inc.
02.2018 - Current

Service Manager

Chesapeake Electrical Systems Inc
07.2014 - 02.2018

Service Account Manager

Specified Electrical Systems
10.2012 - 06.2014

DC Service Manager

MONA ELECTRIC GROUP INC.
03.2007 - 10.2012

Journeyman Electrician - Electrical

Local 26 IBEW Apprenticeship

High School Diploma -

Wicomico Senior High

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Matt Dawson