Matt Glassband
Bel Air,MD
Summary
Senior IT professional with 10+ years of experience supporting healthcare and nonprofit organizations in multi-site environments. Hands-on leader with expertise in Microsoft 365, Active Directory, endpoint management, RMM automation, and MFA security. Proven at mentoring technicians and improving IT operations, reliability, and security.
Overview
9
9
years of professional experience
Work History
IT Manager
The Arc Baltimore
08.2025 - 02.2026
- - Managed day-to-day IT operations across HQ, satellite offices, and residential sites, including security controls, backup and disaster recovery planning, and vendor coordination.
- - Supervised IT staff and guided infrastructure and endpoint improvements.
Assistant IT Manager
The Arc Baltimore
08.2023 - 08.2025
- - Supervised Help Desk and coordinated multi-site support; led MDT imaging and Kaseya patching/monitoring.
- -Managed Kaseya VSA X automations to standardize endpoint maintenance; managed AD/M365 access and device refresh projects.
Senior Help Desk Support
The Arc Baltimore
04.2022 - 08.2023
- - Senior escalation point; coordinated deployments, inventory reporting, and user training/documentation.
Junior Systems Administrator
Board of Child Care
08.2021 - 04.2022
- - Administered AD/M365, supported VoIP and endpoints across 5 sites/800 users; performed root cause analysis and process improvements.
- Managed onboarding and offboarding of employees.
Service Desk Tier II
Sheppard Pratt Health System
12.2020 - 08.2021
- - Tier II support for 5,000+ users/3,000 devices; VPN setup, MDT imaging, SCCM deployments, M365 troubleshooting.
- Installed and configured network printers and other peripheral devices.
Help Desk Specialist
The Arc Baltimore
02.2017 - 11.2020
- - Multi-site support across 4 centers/80 homes (~500 users); endpoint installs, AD/Exchange administration, remote/on-site support via Kaseya.
- Provided end-user system and equipment training.
Education
High School Diploma -
Hanna More School
Reisterstown, MDSkills
- - Microsoft 365, Exchange, Teams, SharePoint
- Active Directory, GPOs, Duo MFA
- - Kaseya RMM (Primary Admin), Kaseya VSA X Automation, SCCM, MDT, Imaging, Patching
- - Windows 10/11, Windows Server
- VPN, basic firewall & switch troubleshooting
- - Remote Support: TeamViewer, BeyondTrust
- Asset Management, Documentation, User Training
Timeline
IT Manager
The Arc Baltimore
08.2025 - 02.2026
Assistant IT Manager
The Arc Baltimore
08.2023 - 08.2025
Senior Help Desk Support
The Arc Baltimore
04.2022 - 08.2023
Junior Systems Administrator
Board of Child Care
08.2021 - 04.2022
Service Desk Tier II
Sheppard Pratt Health System
12.2020 - 08.2021
Help Desk Specialist
The Arc Baltimore
02.2017 - 11.2020
High School Diploma -
Hanna More School