Matt Savard
Smithsburg
Summary
Dynamic Comfort Consultant at Tuckers Air Conditioning and Heating, recognized for enhancing client satisfaction through strategic relationship building and effective negotiation tactics. Achieved significant cost savings while delivering tailored HVAC solutions, fostering loyalty and repeat business. Expert in customer engagement and follow-up, driving sales goals and optimizing service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Comfort Consultant
Tuckers Air Conditioning and Heating
11.2014 - Current
- Achieved client satisfaction by accurately assessing comfort needs and recommending tailored HVAC solutions.
- Strengthened client loyalty through the development of meaningful relationships that encouraged repeat business.
- Facilitated seamless project execution by collaborating closely with installation teams and enhancing customer service.
- Optimized budget management by effectively reducing expenses while maintaining high service quality across diverse projects.
- Negotiated successful supplier contracts that resulted in favorable pricing for quality materials, ensuring product longevity.
- Informed homeowners about energy-efficient products, leading to long-term cost savings and improved comfort.
- Fostered strong client relationships that significantly increased repeat business and referrals.
- Trained junior consultants on effective customer engagement strategies and product knowledge.
- Identified new service opportunities through comprehensive market trend analysis and strategic promotional planning.
- Conducted proactive follow-up visits to assess system performance and address concerns, enhancing client satisfaction.
- Cultivated strong rapport with customers, leaving a positive impression of the business.
Education
High School Diploma -
Chooticon High School
Morganza, MD06.1995
Skills
- Client relationship building
- Customer empathy
- Assertiveness
- Negotiation tactics
- Customer follow-up
- Customer assistance
- Verbal and written communication
- Customer engagement
- Relationship building
- Phone etiquette
- Flexible schedule
- Professional appearance
- Sales expertise
- Sales goals attainment
Certification
Journeyman License
CFC Certified
Timeline
Comfort Consultant
Tuckers Air Conditioning and Heating
11.2014 - Current
High School Diploma -
Chooticon High School