Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Matthew Link

Mechanicsville

Summary

Proven expertise in access controls, gates, fencing, and decks, demonstrating a strong work ethic and commitment to quality. Over 19 years of experience prioritizing customer service and integrity, resulting in high client satisfaction. Highly effective in delivering solutions that meet client needs and enhance operational efficiency.

Overview

20
20
years of professional experience

Work History

Access Control & CCTV Installer

Essential Systems Integrators
Mechanicsville
01.2024 - Current
  • Installed access control systems for residential and commercial properties.
  • Configured and maintained CCTV systems to ensure optimal performance.
  • Conducted site surveys to assess security needs and system requirements.
  • Trained clients on system operation and troubleshooting techniques.
  • Responded promptly to service calls for equipment repairs and maintenance.
  • Ensured compliance with industry standards and safety regulations during installations.
  • Documented installation processes and maintained accurate service records.
  • Assisted with troubleshooting network connectivity issues related to CCTV systems.
  • Installed CCTV camera systems including IP cameras, analog cameras and digital video recorders.
  • Worked closely with other contractors such as electricians during installations.
  • Troubleshooted existing access control and CCTV installations to identify faults or malfunctions.
  • Responded quickly to service requests from customers regarding their security system needs.
  • Programmed and configured access control systems, including card readers, biometric readers and keypads.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
  • Installed low voltage wiring for security and communication systems in commercial buildings.
  • Troubleshot electrical issues using diagnostic tools and equipment effectively.
  • Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
  • Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
  • Installed conduit piping, junction boxes and other related components for data cabling installations.
  • Configured network switches, routers and wireless access points.
  • Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
  • Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.
  • Assessed project blueprints and drawings to assess project scope and required materials.
  • Troubleshot electrical circuits in order to identify the root cause of system malfunctions.
  • Resolved complex technical issues with minimal supervision from senior technicians.
  • Updated firmware on various devices such as DVRs and IP cameras.
  • Programmed access control systems using manufacturer software applications.
  • Set up and performed routine maintenance on fire alarm, security and closed circuit TV systems for various clients.

Owner

Link Control Systems, LLC (Access Control)
Mechanicsville
04.2017 - 12.2023
  • Automatic Gate Controls and accessories
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Manager of Operations, Installer

A.C.S.I. (Access Controls)
02.2006 - 05.2017
  • Automatic Gate Systems and accessories
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Installer- installed and serviced all equipment related to job

Education

High School Diploma -

College of Southern Maryland
La Plata, MD

Skills

  • Administrative Oversight
  • Project Management
  • Small Business Operations
  • Project Estimating
  • Leadership Abilities
  • Customer Service
  • Quality Assurance
  • Decision Making
  • Access control installation
  • CCTV configuration
  • Electrical troubleshooting
  • Low voltage wiring
  • System maintenance
  • Customer relationship management

Additional Information

For the past 17 years i have been working for and owned a gate automation company.

Im great with all power tools and machines I also stick weld, asphalt cutting and building on the spot.

Thank You for the opportunity!


References

References available upon request.

Timeline

Access Control & CCTV Installer

Essential Systems Integrators
01.2024 - Current

Owner

Link Control Systems, LLC (Access Control)
04.2017 - 12.2023

Manager of Operations, Installer

A.C.S.I. (Access Controls)
02.2006 - 05.2017

High School Diploma -

College of Southern Maryland

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Matthew Link