Matthew Mills
Gaithersburg
Summary
Dedicated and hardworking support professional with extensive customer service experience in various settings, including food and beverage operations. Proven ability to build positive relationships with guests while consistently delivering exceptional service. Demonstrates commitment to precision and safety through holding a private pilot\'s license. Known for a strong work ethic and willingness to perform physically demanding tasks to ensure smooth operations. Adaptable in fast-paced environments, prioritizing teamwork and collaboration to achieve shared goals. Committed to maintaining high standards of quality and ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Vine Ally
06.2024 - Current
- Delivered exceptional service by taking and delivering food and drink orders accurately and efficiently in a fast-paced environment.
- Engaged with guests to create a welcoming experience, providing menu recommendations, answering questions, and addressing special requests.
- Managed multiple tables, prioritizing tasks and maintaining attention to detail to ensure all guests received prompt and courteous service.
- Collaborated with bar staff and kitchen teams to coordinate timely service and ensure food and beverages met quality standards.
Outside Operations - First Tee / Range Manger
Woodmont Country Club
03.2023 - Current
- Managed daily operations of the first tee and practice range, ensuring smooth and efficient service for golfers.
- Welcomed and assisted members and provided information to enhance the overall member experience.
- Maintained the driving range, overseeing ball distribution, equipment functionality, and range cleanliness.
- Monitored pace of play and enforced course policies while fostering a welcoming and professional atmosphere.
- Managed inventory for range supplies and equipment, addressing maintenance needs proactively.
Support
Coal Fire Kentlands
03.2023 - 05.2024
- Performed various roles, including handling phone calls, greeting, running food, and bussing tables, to deliver efficient and high-quality service.
- Handled customer orders, managed seating and waitlists, delivered food promptly, and maintained cleanliness.
- Adapted quickly to different tasks, contributing to a smooth and cohesive team operation in fast-paced settings
- Trained new employees on service procedures, efficient workflows, and customer engagement
Education
Aeronautical Science
Embry Riddle Aeronautical University, Prescott
Daytona Beach, FL05.2028
High School Diploma -
Quince Orchard High School
Gaithersburg, MD06-2024
Skills
- Customer Service
- Maintaining equipment
- Member Assistance
- Ability to adapt to fast-paced environments
- Team Collaboration
- Guest Engagement
- POS operation
- Strong Work Ethic
Certification
- Private Pilot License
- Washington DC SFRA Certified
Timeline
Server
Vine Ally
06.2024 - Current
Outside Operations - First Tee / Range Manger
Woodmont Country Club
03.2023 - Current
Support
Coal Fire Kentlands
03.2023 - 05.2024
Aeronautical Science
Embry Riddle Aeronautical University, Prescott
High School Diploma -
Quince Orchard High School
Similar Profiles
Karl SaxeKarl Saxe
Lead Director, Digital Product at Ally Financial, Inc - Ally Credit Card (formerly Fair Square Financial, LLC)Lead Director, Digital Product at Ally Financial, Inc - Ally Credit Card (formerly Fair Square Financial, LLC)
Dawn HunterDawn Hunter
CEO at Vine Studios/ Vine PMU AcademyCEO at Vine Studios/ Vine PMU Academy
LORRAINE ALYSE MEDINALORRAINE ALYSE MEDINA
LVN-Shift Care On Call at The Vine Home HealthLVN-Shift Care On Call at The Vine Home Health
Sophia RoseSophia Rose
Babysitter at Family Friends And NeighborsBabysitter at Family Friends And Neighbors
Kelly FloresKelly Flores
Sales & Project Coordinator at Ivanti Marble & GraniteSales & Project Coordinator at Ivanti Marble & Granite