Summary
Overview
Work History
Education
Skills
Timeline
Generic

MATTHEW PLOTT

Hampstead

Summary

Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.

Overview

8
8
years of professional experience

Work History

Implementation Project Manager

Paylocity Corporation
02.2023 - Current
  • Streamlined project implementation by effectively coordinating cross-functional teams and resources.
  • Reduced project completion time by optimizing scheduling, task allocation, and resource management.
  • Improved client satisfaction with thorough requirement analysis and timely communication of progress updates.
  • Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
  • Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
  • Mitigated risks by proactively identifying potential issues and developing contingency plans for resolution.

Implementation Consultant II TLM

Paylocity Corporation
12.2020 - 01.2023
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Led custom product training and deployment to meet organizational goals.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.

Account Manager III

Paylocity Corporation
05.2018 - 12.2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems.
  • Preserved revenue streams by utilizing strong communication skills, offering refunds as last resort to maintain customer satisfaction.
  • Multitasked to handle diverse customer needs in a high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
  • Served customer account and technical needs across 30+ daily calls/emails, consistently meeting productivity and quality targets.
  • Leveraged consultative approach to gather customer details and technical data.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Traveled to customer facilities and led meetings with stakeholders to build relationships and provide training to administrators or timelines for technical solutions.

Pharmacy Technician

Omnicare Of Central Florida
11.2015 - 05.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.

Education

High School Diploma -

North Carroll High School
Hampstead, MD
06.2009

Skills

  • Strategy Implementation
  • Solution Implementation
  • Corrective Actions
  • Analytical and Methodical
  • Roadmap Planning and Prioritization
  • Issue and Resolution Tracking
  • Organizational Skills
  • Microsoft Windows and Office
  • Collaborative Team Player

Timeline

Implementation Project Manager

Paylocity Corporation
02.2023 - Current

Implementation Consultant II TLM

Paylocity Corporation
12.2020 - 01.2023

Account Manager III

Paylocity Corporation
05.2018 - 12.2020

Pharmacy Technician

Omnicare Of Central Florida
11.2015 - 05.2018

High School Diploma -

North Carroll High School

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