Matthew Rhoades
Catonsville
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in helping grow a sales territory. Helped company start a new location in a new sales territory.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Branch Manager
Applied Equipment Solutions
Beltsville
06.2022 - Current
- Managed daily branch operations.
- Assisted customers with inquiries and provided exceptional service.
- Trained new employees on company policies and procedures.
- Conducted regular team meetings to communicate updates and goals.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Developed strategies to increase customer satisfaction and loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
Inside Sales Representative
Applied Equipment Solutions
Beltsville
01.2020 - 05.2022
- Developed strong client relationships through consistent follow-up and communication.
- Conducted product demonstrations to showcase features and benefits to customers.
- Managed customer inquiries and provided solutions to enhance satisfaction.
- Coordinated with logistics for timely delivery of products to clients.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Door-to-Door Sales Representative
Peak Home Remodeling
Baltimore
01.2018 - 08.2018
- Conducted face-to-face sales presentations to potential customers in designated neighborhoods.
- Developed rapport with customers to understand their needs and preferences.
- Demonstrated product features and benefits to drive customer interest and engagement.
- Collaborated with team members to share insights and improve sales strategies.
- Attended weekly team meetings to discuss sales strategies and targets.
Education
Bachelor of Arts - Communications
Salisbury University
Salisbury, MD 08.2018 - 05.2022
Skills
- Branch operations
- Customer relationship management
- Sales strategy development
- Effective communication
- Sales planning
- Client relationship management
- Sales growth
Accomplishments
- Opened new branch location.
- Outside sales in low six figures in sales monthly.
- Promoted from inside sales to branch manager.
Timeline
Branch Manager
Applied Equipment Solutions
06.2022 - Current
Inside Sales Representative
Applied Equipment Solutions
01.2020 - 05.2022
Bachelor of Arts - Communications
Salisbury University
08.2018 - 05.2022
Door-to-Door Sales Representative
Peak Home Remodeling
01.2018 - 08.2018