Matthew Shaffer
Waynesboro,PA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for swift and successful call resolutions. Self-motivated and true team player. Successfully completes tasks to meet project goals or business expectations.
Overview
13
13
years of professional experience
Work History
Insurance Sales Representative
Bankers Life
2024.04 - 2024.08
- Sold medicare, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Collaborated with underwriters to customize policies and ensure accurate risk assessment.
- Connected with prospective clients to set appointments.
- Stayed in touch with clients to assess changing demands and offer new solutions.
Healthcare Communicator
Ashfield Healthcare
2021.11 - 2024.02
- Technically detailing both drug and medical device product information for clientele
- Identifying adverse events and product complaints as outlined by client guidelines
- Providing patient support to patients enrolled in Patient Support Program
- Assigned as Subject Matter Expert with duties to assist other HCCs
- Met weekly with leadership to discuss arising problems and suggestions to improve program
Assembly Line Worker
Burnside America
2021.07 - 2021.09
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Verified dimensions of finishing workpiece and frequently used weld and anneal saw blades.
- Removed rough spots to enhance parts alignment and improve finishes.
Order Picker
Ulta Beauty
2021.02 - 2021.05
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Milk Processing Technician
Schreiber Foods
2019.09 - 2021.01
- Kept machines clean, organized and tidy at all times.
- Adhered to company safety policies and procedures, including proper food safety and sanitation.
- Troubleshot malfunctions with machinery and performed routine maintenance to restore functionality and minimize downtime.
- Verified prepared food met all standards for quality and quantity before serving to customers.
Product Co-Ordinator
Ventura Foods
2017.04 - 2018.04
- Managed team to meet company regulations and standards.
- Documentation of Department product movement.
- Initialization of inter-departmental daily team meetings.
Machine Operator / Dough Prep
Martin’s Famous Pastry Shoppe
2014.12 - 2017.01
- Operated various production machines that were responsible for both mixing and shaping dough.
- Monitored quality of products produced by machines prior to commencement of baking process.
- Operated various pieces of material handling equipment to transport batches of product from mix operations to bakery.
- Aided in training of new team members on production processes, machinery and OSHA/HACCP procedures.
Manager / Driver
Papa John’s Pizza
2011.12 - 2014.09
- Shift management in charge of all aspects of opening, closing and team allocations day to day.
- Provided customer service over phone and in-person to customers placing orders.
- Worked as delivery/relief driver to ensure orders were delivered in timely fashion.
Education
High School Diploma - General Equivalency
Waynesboro Area Senior High School
Waynesboro, PA2009
Skills
- New hire skill and procedure training
- Supervisory/management experience
- Scheduling
- Interpersonal skills
- Customer service
- Documentation management
Timeline
Insurance Sales Representative
Bankers Life
2024.04 - 2024.08
Healthcare Communicator
Ashfield Healthcare
2021.11 - 2024.02
Assembly Line Worker
Burnside America
2021.07 - 2021.09
Order Picker
Ulta Beauty
2021.02 - 2021.05
Milk Processing Technician
Schreiber Foods
2019.09 - 2021.01
Product Co-Ordinator
Ventura Foods
2017.04 - 2018.04
Machine Operator / Dough Prep
Martin’s Famous Pastry Shoppe
2014.12 - 2017.01
Manager / Driver
Papa John’s Pizza
2011.12 - 2014.09
High School Diploma - General Equivalency
Waynesboro Area Senior High School
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