Matthew Wade

• Built and maintained strong client relationships to drive business growth.
• Strengthened client relationships through regular communication and effective problemsolving.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.

Supported over 100 workplace accounts including UMD, UMMS, AU.

Upsold portfolio, created planograms to uphold merch standards with BevOP, leveraged Xcelerate , ERT, and Advantage

• Use fact based selling to secure incremental displays and coolers
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

• Increased large format sales by building strong relationships with clients and providing tailored product recommendations.
• Exceeded monthly and quarterly sales targets through dedicated prospecting, strategic negotiation tactics, and effective account management.

• Assist sales rep in customer relations.
• Removed damaged, out-of-date, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, and updating signage.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.