Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Timeline
Generic

Mattycrator Aribi Tabod

Bowie

Summary

Detail-oriented IT Asset Specialist with over three years managing hardware deployment and lifecycle in enterprise settings. Strong background in maintaining accurate inventory records and supporting procurement processes while collaborating effectively with IT and engineering teams to enhance operational efficiency.

Overview

3
3
years of professional experience
5
5
Certification

Work History

Hardware Support Technician

THE CARLYLE GROUP
Washington
03.2026 - Current
  • Perform hardware setup, imaging, and deployment for end users and new hires
  • Troubleshoot hardware issues and perform component replacements to extend asset lifecycle
  • Manage lifecycle of IT assets, including procurement support, deployment, tracking, and decommissioning of hardware
  • Processed asset requests, validated approvals, and coordinated device provisioning and distribution for efficient hardware allocation
  • Maintain accurate inventory records for laptops, desktops, peripherals, and network-connected devices
  • Tracked and updated asset data in ticketing and asset management systems to ensure accurate inventory management
  • Collaborated with procurement, engineering, and IT teams on hardware upgrades and replacements to enhance system performance
  • Support inventory audits and ensure compliance with asset tracking policies

IT Support Associate II

AMAZON
HERNDON
08.2025 - 01.2026
  • Provided enterprise technical support for 200+ employees, resolving hardware, software, and connectivity issues across Windows and macOS environments.
  • Managed support requests using ServiceNow, documenting incidents from intake through resolution and consistently meeting SLA targets.
  • Diagnosed and resolved issues related to Wi-Fi, VPN connectivity, printers, and workstation hardware.
  • Assisted users through phone, remote support tools, and in-person troubleshooting, minimizing downtime and enhancing user satisfaction.
  • Supported new-hire onboarding and workstation deployment, including device imaging, account setup, and equipment configuration.
  • Escalated advanced technical issues to infrastructure teams with detailed diagnostics and documentation.
  • Developed internal knowledge base documentation to streamline troubleshooting processes and foster team collaboration.

Direct Support professional

FIRST CARE SERVICES
SPRINGFIELD
11.2024 - 03.2025
  • Guided users through complex system functionalities and provided customer training to reduce errors in high-stakes warrant processing workflows.
  • Maintained rigorous HIPAA-compliant documentation, ensuring regulatory compliance equivalent to municipal court docket management standards.
  • Provided technical support for cloud-based EHR case management systems, enhancing data accuracy and user efficiency.
  • Collaborated with vendor engineering teams to resolve root causes of SaaS implementation failures and reduce system latency.

Retail Sales Associate

NAGWA'S BOUTIQUE
BOWIE
03.2024 - 02.2025
  • Provided customer support and guidance, troubleshooting user errors in payment processing and account management to improve user experience.
  • Acted as primary point of contact for technical guidance, facilitating customer training on new software features.
  • Resolved transaction system issues within Microsoft Dynamics 365, ensuring accurate record-keeping for financial audits.
  • Maintained accurate CRM documentation of service requests to support SaaS implementation goals and enhance customer satisfaction.

Administrative Assistant (IT Support Responsibilities)

SUNFLOWER HEALTHCARE
WASHINGTON
07.2023 - 02.2024
  • Supported internal IT operations for Windows and macOS workstations managing sensitive public sector records to ensure data integrity.
  • Troubleshot connectivity issues using command-line tools to ensure consistent access to cloud-based docket management systems.
  • Maintained hardware inventory records and asset tracking logs to ensure regulatory compliance with equipment lifecycle policies.
  • Guided staff in AV setup and provided technical support for meetings on municipal-level software transitions, facilitating smooth communication.

Education

Certificate of Completion - IT Help Desk Technician

YearUp United
Washington, DC
01-2026

Professional Degree - General Administration

National School of Administration And Magistracy
Yaounde, Cameroon
11-2021

Bachelor of Arts - Business Management

PAN AFRICAN INSTITUTE FOR DEVELOPMENT OF WEST AFRICA
Yaounde, Cameroon
06-2019

Skills

  • Hardware diagnostics
  • Windows 10/11 support
  • macOS and Linux (Ubuntu)
  • Technical support
  • Advanced troubleshooting
  • Incident response strategies
  • Network configuration
  • TCP/IP and DNS management
  • DHCP and VPN configuration
  • Wi-Fi support
  • Hardware repair
  • Hardware upgrades and maintenance
  • Device lifecycle management
  • Asset management
  • Software management
  • Microsoft 365
  • ServiceNow and Jira
  • CRM software proficiency
  • Inventory management
  • SLA adherence
  • Root cause analysis
  • Problem solving
  • Security compliance
  • Peripheral support
  • Peripheral support

Certification

• Google IT Support Professional Certificate
• CompTIA A+ Trained
• Introduction to Cybersecurity – Cisco Networking Academy
• AWS Solutions Architect & DevOps Trained
• Linux Unhatched
• AI Fundamentals – Google Coursera
• Introduction to Cloud Computing – Google Coursera
• Data Center Security Management with Microsoft System Center – Google Coursera

Projects

  • Linux System Administration Lab, Installed and configured Ubuntu operating systems. Managed users, file permissions, and networking using command-line tools. Troubleshot network connectivity issues using CLI diagnostics.
  • Enterprise Network Simulation, Designed LAN/WAN networks using Cisco Packet Tracer. Configured DNS, DHCP, VLANs, and routing. Practiced structured troubleshooting and connectivity testing.

Languages

French, Conversational

Timeline

Hardware Support Technician

THE CARLYLE GROUP
03.2026 - Current

IT Support Associate II

AMAZON
08.2025 - 01.2026

Direct Support professional

FIRST CARE SERVICES
11.2024 - 03.2025

Retail Sales Associate

NAGWA'S BOUTIQUE
03.2024 - 02.2025

Administrative Assistant (IT Support Responsibilities)

SUNFLOWER HEALTHCARE
07.2023 - 02.2024

Certificate of Completion - IT Help Desk Technician

YearUp United

Professional Degree - General Administration

National School of Administration And Magistracy

Bachelor of Arts - Business Management

PAN AFRICAN INSTITUTE FOR DEVELOPMENT OF WEST AFRICA

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Mattycrator Aribi Tabod