Maura Gardner
Arnold
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Friendly and engaging with history of delivering excellent customer service in busy settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier, Server & Cater
Red Hot & Blue
Annapolis
06.2020 - Current
- Assisted customers with product inquiries and provided recommendations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Managed multiple tables and ensured timely food delivery.
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Summer Camp Counselor
St. Margret's Day School
Arnold
05.2025 - 08.2025
- Supervised group activities, ensuring safety and engagement of all campers.
- Facilitated daily schedules, coordinating with staff for smooth operations.
- Led arts and crafts sessions, providing guidance and support to participants.
- Assisted in conflict resolution, fostering a positive camp environment for all.
- Communicated regularly with parents, updating them on camper progress and events.
- Maintained cleanliness of facilities, ensuring a safe and welcoming space for activities.
- Informed parents about campers' behavior, athletic achievements and other important information.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Reported incidents and accidents to supervisors and completed necessary paperwork.
Ice Cream Scooper
Old Mill Creamery
Annapolis
05.2020 - 07.2020
- Served customers with various ice cream flavors and toppings.
- Handled cash register transactions accurately and efficiently.
- Trained new staff on ice cream preparation and customer service skills.
- Greeted customers in a friendly manner and provided excellent customer service.
- Communicated inventory needs to supervisors so that supplies were always available during shifts.
Education
Associate of Arts - Transfer Psychology
Anne Arundel Community College
Arnold, MD01-2026
High School Diploma -
Broadneck High School
Annapolis, MD06-2024
Skills
- Group facilitation
- Conflict resolution
- Time management
- Effective communication
- Customer relations
- Guest inquiries
- Customer service excellence
- Issue resolution
- Written and verbal communication
- Empathy and patience
- Decision making aptitude
Certification
- 90 Clock Hour Certification
Languages
French
Limited
American Sign Language
Limited
Accomplishments
- Opioid Overdose Training
References
References available upon request.
Timeline
Summer Camp Counselor
St. Margret's Day School
05.2025 - 08.2025
Cashier, Server & Cater
Red Hot & Blue
06.2020 - Current
Ice Cream Scooper
Old Mill Creamery
05.2020 - 07.2020
Associate of Arts - Transfer Psychology
Anne Arundel Community College
High School Diploma -
Broadneck High School
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