MAUREEN GRAY
BALTIMORE
Summary
Results-driven Recovery Support Supervisor with expertise in leadership, process improvement, and customer service. Proven track record in enhancing service delivery and training staff to achieve organizational goals.
Overview
22
22
years of professional experience
Work History
RECOVERY SUPPPORT SUPERVISOR
Gaudenzia
Baltimore
08.2018 - Current
- Provided training and mentorship on best practices and safety protocols for staff development.
- Guided subordinates on job responsibilities to clarify expectations.
- Facilitated communication between management and staff to promote timely issue resolution and improve team dynamics.
- Streamlined daily operations to align with organizational standards, enhancing overall workflow.
- Enhanced service delivery efficiency through targeted process improvements.
- Addressed customer complaints efficiently, fostering satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions to support informed decision-making.
Certified Nursing Assistant
ABSOLUTE HOME CARE
Baltimore
09.2004 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Facilitated mobility and physical therapy exercises, improving patient recovery and independence.
- Assisted residents in walking with or without mobility aids. with or without self-help devices.
- Delivered emotional support and companionship, enhancing patient and family well-being.
- Served meals to patients in their rooms and assisted with feeding.
- Maintained cleanliness and safety of patient environments.
- Maintained a clean and safe environment for patients in their homes.
- Performed housekeeping duties such as changing linens and cleaning bathrooms.
- Administered medications under supervision, ensuring compliance with care plans and safety protocols.
Medical Assistant
SALAJA
Baltimore
04.2023 - 11.2026
- Scheduled appointments and coordinated patient follow-ups, ensuring timely care and enhancing patient satisfaction.
- Managed patient records with electronic health record systems, improving accessibility for healthcare providers.
- Maintained accurate medical records through filing, charting, and data entry, supporting effective patient care.
- Adhered to HIPAA regulations, safeguarding confidential patient information at all times.
- Responded to incoming calls and managed patient flow while greeting visitors with professionalism.
- Registered new patients into practice management software, ensuring correct demographic information.
- Maintained inventory of medical supplies, placing orders to ensure availability.
- Collected, labeled, and stored laboratory specimens properly prior to testing procedures.
Front Desk Office Assistant
NORTHWEST HOME CARE
Baltimore
05.2012 - 10.2021
- Managed front desk operations, delivering exceptional customer service to clients.
- Scheduled appointments and coordinated client visits, optimizing office calendar system for better client flow.
- Answered phone calls, directing inquiries to appropriate staff members promptly.
- Maintained patient records, ensuring confidentiality of sensitive information.
- Assisted in billing processes and handled insurance verification tasks accurately.
- Collaborated with healthcare professionals to streamline office procedures, improving overall service delivery.
- Monitored security cameras during working hours to uphold safety protocols.
- Organized files and maintained paper and electronic records, ensuring easy access and compliance with data management standards.
Patient Care Technician
Sinai Hospital of Baltimore
Baltimore
01.2005 - 03.2012
- Alerted nursing staff to critical changes in patient vital signs, facilitating timely interventions.
- Documented patient care activities in electronic health records, ensuring accurate tracking and continuity of care.
- Provided assistance with daily activities and personal hygiene to enhance patient independence.
- Prepared medical equipment for a variety of procedures, ensuring high standards of care.
Education
Certificate of Technical Studies - MEDICAL ASSISTANT/BILLING CODING
MEDIX WEST SCHOOL
BALTIMORE09-2005
High School Diploma -
CONTINENTAL ACADEMY
Miami, TX06-1983
Certificate of Technical Studies - MEDICAL TERMINOLOGY
CCBC
BALTIMORESkills
- Streamlining operations
- Training and mentorship
- Issue resolution
- Employee performance tracking
- EHR management
- Customer service excellence
Timeline
Medical Assistant
SALAJA
04.2023 - 11.2026
RECOVERY SUPPPORT SUPERVISOR
Gaudenzia
08.2018 - Current
Front Desk Office Assistant
NORTHWEST HOME CARE
05.2012 - 10.2021
Patient Care Technician
Sinai Hospital of Baltimore
01.2005 - 03.2012
Certified Nursing Assistant
ABSOLUTE HOME CARE
09.2004 - Current
Certificate of Technical Studies - MEDICAL ASSISTANT/BILLING CODING
MEDIX WEST SCHOOL
High School Diploma -
CONTINENTAL ACADEMY
Certificate of Technical Studies - MEDICAL TERMINOLOGY
CCBC