MAWUTIN NWOSU
Landover
Summary
Dynamic professional with a proven track record in enhancing community engagement and administrative efficiency at Quality First Career Center. Expertise in organizational skills, multitasking, and critical thinking, complemented by strong capabilities in budget administration and customer service management. Demonstrated success in optimizing outreach impact and operational workflows to drive stakeholder satisfaction and operational excellence. Career aspirations include further advancing strategies that promote community involvement and organizational growth.
Overview
7
7
years of professional experience
Work History
Community Outreach Coordinator
Quality First Career Center
Hyattsville
01.2024 - Current
- Assisted with budgeting and tracking expenses related to events or campaigns.
- Organized and facilitated events such as workshops, seminars, forums, and conferences to engage stakeholders.
- Cultivated relationships with local organizations to increase visibility in the community.
- Maintained accurate records of all outreach activities including contacts made and outcomes achieved.
- Researched current trends in the field of community outreach in order to identify best practices.
- Responded promptly to inquiries from members of the public regarding programs and services provided by organization.
- Developed evaluation criteria for measuring effectiveness of outreach efforts.
- Attended networking events and served as an ambassador for organization's mission and vision.
- Provided counseling, case management, education and job training to diverse client base.
Administrative Manager
Greenbelt Career Institute
Greenbelt
11.2019 - 01.2024
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Provided support to departmental managers in the development of project plans and initiatives.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Developed training materials for new hires on how to use office equipment efficiently.
- Identified and solved problems to enhance management and business direction.
- Communicated job expectations and trained staff to promote team building and discipline.
- Directed and oversaw office personnel activities.
- Delivered comprehensive training to maintain compliance requirements.
- Monitored office inventory to maintain supply levels.
- Pitched in to help with office tasks during busy periods and staff absences.
- Organized and maintained documents, files and records.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Restaurant Hostess
De'Ranch Restaurant
Landover
03.2018 - 12.2019
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Balanced cash register at end of shift according to established procedures.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted customers and escorted them to their tables.
- Adhered to all safety regulations set forth by the restaurant management team.
- Assisted with setting up banquet rooms for special events.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Bachelor of Science - Health Sciences
University of The People
Pasadena, CA11-2023
Skills
- Recordkeeping skills
- Report preparation
- Organization and multitasking
- Critical thinking
- Service coordination
- Data tracking
- Administrative support
- Customer service management
- Budget administration
References
References available upon request.
Timeline
Community Outreach Coordinator
Quality First Career Center
01.2024 - Current
Administrative Manager
Greenbelt Career Institute
11.2019 - 01.2024
Restaurant Hostess
De'Ranch Restaurant
03.2018 - 12.2019
Bachelor of Science - Health Sciences
University of The People
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