Max Kezar
Baltimore
Summary
Results-oriented professional with expertise in financial recordkeeping and customer relationship management at Gertrude's Restaurant. Demonstrated success in improving productivity through data analysis and conflict resolution. Dedicated to providing exceptional service and ensuring accurate financial reporting to align with organizational objectives.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
Gertrudes Restaurant
Baltimore
01.2026 - Current
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system.
- Maintained accurate records of financial transactions and employee data.
- Maintained sales records with payment details and invoices.
- Organized financial data for easy access and reporting purposes.
Server/Dining Room Assistant
Gertrudes Restaurant
Baltimore
08.2024 - Current
- Provided exceptional customer service and ensured guest satisfaction during dining experiences.
- Took and processed orders accurately while managing multiple tables simultaneously.
- Resolved guest complaints promptly to enhance overall dining experience satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new staff on restaurant procedures and customer service best practices.
- Handled cash transactions and processed payments efficiently at the register.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Outside Conctractor
Baltimore Outreach Services
Baltimore
09.2024 - 03.2025
- Managed donor relations by ensuring 100% of contribution acknowledgment letters were mailed by the end of month.
- Communicated progress updates to donors, enhancing transparency throughout the process.
- Assisted with bank reconciliations and account balancing activities.
- Updated general ledger entries to ensure accuracy in financial reporting.
- Organized financial records and maintained filing systems for easy access.
Resident Assistant
Sewanee The University Of The South
Sewanee
08.2021 - 05.2024
- Assisted students with conflict resolution and provided support services.
- Organized educational programs to enhance resident engagement and learning.
- Facilitated community building activities for residents in university housing.
- Monitored residence hall facilities to ensure safety and compliance standards.
- Completed routine rounds, checking with residents to meet care needs.
- Developed and distributed communication materials for resident updates and events.
Youth Diplomat Internship
World Trade Center Institute
Baltimore
03.2020 - 08.2020
- Participated as one of 31 interns in the inaugural class of the Youth Diplomats program, working to solve issues on sustainability, resource management, international diplomacy, and other concepts.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Performed literature reviews to inform and support ongoing research projects.
- Developed research reports and presentations to effectively communicate findings to theoretical stakeholders.
Assistant Martial Arts Instructor
01.2019 - 12.2019
- Aided primary instructor in delivering engaging martial arts lessons to enhance student learning.
- Assisted younger students in mastering martial arts techniques, forms, and moves, fostering their confidence and skill development.
- Calmed students and resolved conflicts, while serving as a practice partner for primary instructor demonstrations.
Education
Bachelor of Arts -
The University of The South
Sewanee, TN05-2024
Skills
- Invoice processing
- Financial recordkeeping
- Cash management
- Reporting accuracy
- Data analysis
- Performance tracking
- Operational problem-solving
- Team collaboration
- Effective communication
Timeline
Assistant Operations Manager
Gertrudes Restaurant
01.2026 - Current
Outside Conctractor
Baltimore Outreach Services
09.2024 - 03.2025
Server/Dining Room Assistant
Gertrudes Restaurant
08.2024 - Current
Resident Assistant
Sewanee The University Of The South
08.2021 - 05.2024
Youth Diplomat Internship
World Trade Center Institute
03.2020 - 08.2020
Assistant Martial Arts Instructor
01.2019 - 12.2019
Bachelor of Arts -
The University of The South