Dedicated professional with a strong background in customer service and team collaboration. Known for effective communication and safety awareness, contributing to streamlined operations and enhanced resident experiences.
Overview
3
3
years of professional experience
Work History
Concierge
Stratton
Baltimore
07.2025 - Current
Delivered high-touch customer service within luxury multifamily residential community.
Coordinated service requests, reservations, and front desk operations to enhance resident experiences.
Collaborated with property management teams to resolve resident concerns and support events.
Maintained security awareness and monitored access to ensure resident safety.
Anticipated resident needs by providing personalized and proactive service.
Oversaw daily operations of EVURO INC, focusing on innovative dog-walking tools.
Built partnerships with leasing agents and pet owners to align product development with market demands.
Managed guest arrivals and departures at Henderson's Wharf Inn with accuracy and professionalism.
Night Auditor
Harbor Magic Hotels
Baltimore
01.2023 - 11.2025
Managed overnight front desk operations and guest check-ins.
Monitored security systems to ensure guest safety during night shifts.
Collaborated with housekeeping to ensure room readiness for incoming guests.
Facilitated communication between departments for smooth operations overnight.